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Tom Tom Go rebooting itself
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Mikeuk
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Joined: Dec 08, 2004
Posts: 45
Location: north east uk

PostPosted: Thu Sep 25, 2008 4:49 pm    Post subject: Tom Tom Go rebooting itself Reply with quote

Hi

I bought a new TomTom Go 530 I have had it a few weeks now, but recently itís been rebooting itself when I switch it on and one day would not switch on at all until I did a reset.

Is this a common problem with this device?

Should I return it?

Thanks
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Mikeuk
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Joined: Dec 08, 2004
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Location: north east uk

PostPosted: Fri Sep 26, 2008 9:41 am    Post subject: Reply with quote

Ok did reset as advised on the Tom Tom website, this worked for a few minutes. How ever when you first switch it on now and navigate through various menus the screen just freezes then the unit reboots? And the route I planned has gone.

Looks like I will have to return this one.

Thanks any feed back appreciated
Confused
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Wishlist
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Joined: Mar 10, 2005
Posts: 160

PostPosted: Fri Sep 26, 2008 10:12 am    Post subject: Reply with quote

Mikeuk wrote:
Ok did reset as advised on the Tom Tom website, this worked for a few minutes. How ever when you first switch it on now and navigate through various menus the screen just freezes then the unit reboots? And the route I planned has gone.

Looks like I will have to return this one.

Thanks any feed back appreciated
Confused
How much free space have you got left?
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Mikeuk
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PostPosted: Fri Sep 26, 2008 10:18 am    Post subject: Reply with quote

Thanks its got 607.3mb free of internal memory.
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hollis_f
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Joined: 11/10/2002 06:31:24
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Location: United Kingdom

PostPosted: Fri Sep 26, 2008 11:15 am    Post subject: Reply with quote

I have exactly the same problem with a new 530. If it's going to do the freeze-reboot thing it'll normally do it within a couple of minutes of being switched on. If it can survive those first minutes it'll keep going for hours.

I've installed a few new voices and a lot of POIs - but I still have masses of free space.

I'm waiting for the next upgrade to see if that fixes it.
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PostPosted: Fri Sep 26, 2008 2:18 pm    Post subject: Reply with quote

Mikeuk wrote:
Thanks its got 607.3mb free of internal memory.

Have you run the clear flash tool?
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Mikeuk
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PostPosted: Fri Sep 26, 2008 4:47 pm    Post subject: Reply with quote

No I have not what does this do? I thought the reset button did this?

Thanks
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Mikeuk
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PostPosted: Fri Sep 26, 2008 5:48 pm    Post subject: Reply with quote

I have done a reset once more and seems ok for now as in tom tom link below.

Will let you know how I get on.

Thanks all

http://www.tomtom.com/support/product.php?ID=2026&Language=1&FID=6965
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Sat Sep 27, 2008 10:29 pm    Post subject: Reply with quote

Mikeuk wrote:
No I have not what does this do? I thought the reset button did this?

Thanks


ClearFlash tool is totally different...
Download it from the TomTom site HERE

Don't worry, despite it's name it DOESN'T delete anything vital from the internal flash memory of your unit!
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gatorguy6996
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Joined: Feb 16, 2008
Posts: 695
Location: Florida, USA

PostPosted: Sun Sep 28, 2008 1:49 am    Post subject: Reply with quote

I'll let you know if clearflash worked with my 930. I thought the battery was just discharging quicker when I would turn my 930 on and get "low battery" shutdown. I run on battery most of the time as I use a nuvi 760 on the side. Until the other night when it turned itself on while on the dining room table, I hadn't put two and two together.
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Mikeuk
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Joined: Dec 08, 2004
Posts: 45
Location: north east uk

PostPosted: Sun Sep 28, 2008 11:40 am    Post subject: Reply with quote

Thanks Andy_P

Have done clearflash and seems ok I will hang onto it a bit longer and see if its ok.

Cheers Wink
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Mikeuk
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PostPosted: Mon Sep 29, 2008 5:30 pm    Post subject: Reply with quote

Well that did not work I am sending it back to get a refund Crying or Very sad the display still freezes and the resets its self losing the route planned.

Anyone suggest a better device?

Thanks
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Mon Sep 29, 2008 7:17 pm    Post subject: Reply with quote

Try deleting the gnsdata file and then rebooting

Andy
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Anita
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Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Mon Sep 29, 2008 9:42 pm    Post subject: Reply with quote

Should we all have a gnsdata file? The only file in my gns folder is TmcEApi.SO. Confused
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technik
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Joined: Mar 18, 2004
Posts: 788
Location: Midlands UK

PostPosted: Mon Sep 29, 2008 10:32 pm    Post subject: Reply with quote

Try cleaning the display, especially under the frame in the corners.
It could also be the frame touching the screen.

I had a similar issue, and resolved it by running a store loyalty card all around the edges between the display and the frame.
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