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Pocket GPS World :: View topic - Aldi, Garmin SatNav poor customer service
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Aldi, Garmin SatNav poor customer service

 
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rebakewell
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Joined: Apr 08, 2006
Posts: 4

PostPosted: Thu Aug 06, 2015 2:14 pm    Post subject: Aldi, Garmin SatNav poor customer service Reply with quote

I purchased a Garmin SatNav from Aldi last October and it has recently developed a fault. I returned it to the store where I purchased it from and I was told to return it to Garmin for repair or I could have a refund. I asked for a refund and when they scanned it on the till it came up at 49.99, not the 89.99 I paid for it. I was told that they could only refund what was on the till. I emailed Aldi Customer Service and they told me that as it was not one of their products but a branded name I would have to send it back to Garmin.

So be aware when buying expensive products at a bargain price it may not be a bargain, I will not be using them again for a purchase like this.

Has anyone else had similar problems with Aldi/Lidl?
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Darren
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Joined: 11/07/2002 14:36:40
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Location: Hampshire, UK

PostPosted: Thu Aug 06, 2015 2:45 pm    Post subject: Reply with quote

In the UK a retailer can't insist you return it to the manufacturer. Your contract is with the seller and it is they who are legally bound to handle any warranty claim.
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marksfish
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Joined: Jun 25, 2005
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Location: Sandy, Bedfordshire

PostPosted: Fri Aug 07, 2015 5:25 pm    Post subject: Reply with quote

You should write to Aldi again and quote the sale of goods act (as amended) which states that an item should be considered faulty at time of purchase if a fault develops within 6 months. After 6 months it is the retailer's responsibility, the Garmin guarantee is in addition to your statutory rights. It should also be noted that if it goes wrong after the manufacturer guarantee, you may still be covered under said rights as goods must be expected to last a "reasonable" amount of time. Should the fault not be down to wear and tear, you are entitled to a free repair,(reasonable could be 2- 3 years for a satnav unit, longer for a washing machine/ tv etc).

Mark
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Kremmen
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Posts: 6543
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PostPosted: Fri Aug 07, 2015 5:33 pm    Post subject: Reply with quote

Spot on advice, some store managers try to fob people off to look better at head office but you could make him look silly at head office.
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