MyTomTom and another TomTom

technik · Posted: Fri Aug 05, 2011 6:15 pm Post subject: MyTomTom and another TomTom

I have a GO 1000 and use MyTomTom to receive any updates/maps etc.

About two weeks ago a friend bought a Start 20 which I connected to my computer and MyTomTom to get the latest map guarantee and software as he doesn't have a computer.

The problem now is MyTomTom thinks I have a Start 20 even though my GO 1000 is connected to MyTomTom.

Do I need to contact TomTom to get this fixed, as I am expecting the new map later this month, so I want to make sure my GO 1000 is still linked to it's original email account.
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GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D

Andy_P · Posted: Sat Aug 06, 2011 12:15 am Post subject:

All I can say is that SHOULDN'T have happened. I've been using almost the same two NAV3 models (a START 25 and a Go1000) on the same PC and the same copy of MyTomTom.

All that happens is that if the "wrong" one is connected from when you last logged in, you get a pop-up window saying something along the lines of:

Is there any chance you accidentally selected option #1 ?

If your Account has got switched over to the Start, then your best bet would probably be a call to customer services to sort it out.
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"Settling in nicely" ;-)

technik · Posted: Sat Aug 06, 2011 12:21 pm Post subject:

I am sure I did not link the Start 20 to my account, but this seems to have happened automatically.

Another thing is when I logged into my account on my GO 1000, the Live Traffic has now stopped working.

Looks like I have to contact TomTom. Evil or Very Mad

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GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D

mikealder · Posted: Sat Aug 06, 2011 12:39 pm Post subject:

Just in case you need the number its 0845 161 0009 - Mike

technik · Posted: Thu Aug 11, 2011 7:27 pm Post subject:

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