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TomTom forcing advance payment for live services
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2216
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Joined: Dec 10, 2005
Posts: 245

PostPosted: Tue Aug 17, 2010 9:54 am    Post subject: Reply with quote

Hi all,
I phoned TT CS this morning and spoke to a nice lady she told me that there wasn't any outstanding payments due, also my Live subs now run out 6/6/11 after an extra two weeks were added for the inconvenience I have had.
I have now reloaded 9.054 and sofar everything is working as it should, mind you I haven't been out on the road yet.
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zardoz
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Joined: Jan 03, 2006
Posts: 76

PostPosted: Tue Aug 17, 2010 2:23 pm    Post subject: Reply with quote

I raised a telephone fault with them yesterday about this and after a short discussion was asked for the infamous "System Information" and to do a "Factory Reset". I declined to do the reset again as I had already done this 3 times, with all the hassle of restoring all the settings.
I have provided them with the requested info, some photographs of what happens on the device, along with the "My Services" screens. I even pointed them at this forum and the two related threads...

What's been done? NOTHING! I guess you just got lucky. :-(

Z.
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MrT
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PostPosted: Tue Aug 17, 2010 4:36 pm    Post subject: Reply with quote

I phoned and got the standard reset my device, which I did, and guess what, this enabled me to enter all my settings again but did not fix the problem.
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Drivelux
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Seamaster
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PostPosted: Tue Aug 17, 2010 4:46 pm    Post subject: Reply with quote

Pathetic.
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willis
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Joined: Mar 06, 2006
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PostPosted: Tue Aug 17, 2010 6:43 pm    Post subject: Reply with quote

I updated to 9.054 - same issue - emailed TT "support", awaiting reply (no doubt saying to reset device) will follow their instructions and report back as things develop.

I am already considering getting an alternative motorbike sat nav. If this continues I'll be selling the car unit as well.
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davemcwish
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Joined: Mar 01, 2005
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PostPosted: Tue Aug 17, 2010 7:14 pm    Post subject: Reply with quote

This has also happened to me (940 v8.371) and I have a support call in progress - it's nearing a conclusion as they escalated to 2nd level. I have all live services working but there's 2 different expiry dates.
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2216
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Joined: Dec 10, 2005
Posts: 245

PostPosted: Tue Aug 17, 2010 8:54 pm    Post subject: Reply with quote

2216 wrote:
Hi all,
I phoned TT CS this morning and spoke to a nice lady she told me that there wasn't any outstanding payments due, also my Live subs now run out 6/6/11 after an extra two weeks were added for the inconvenience I have had.
I have now reloaded 9.054 and sofar everything is working as it should, mind you I haven't been out on the road yet.


Well I must have been lucky as it's working as it should after a trip from Hitchin to Ellesmere port, checked Google and weather before and at Ellesmere port. Still working now.
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pee-jay
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PostPosted: Tue Aug 17, 2010 10:58 pm    Post subject: Reply with quote

Weather now working for me, google search still not. Problem raised with Tomtom but no response yet.
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robbooth
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Joined: Jul 18, 2006
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PostPosted: Wed Aug 18, 2010 8:46 am    Post subject: Reply with quote

Just tried my 940 (App 8.371) - no weather or Google search - good ol' TT! Wink





Last edited by robbooth on Wed Aug 18, 2010 9:14 am; edited 1 time in total
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Seamaster
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Joined: Jun 05, 2006
Posts: 331

PostPosted: Wed Aug 18, 2010 9:13 am    Post subject: Reply with quote

I've had an email response from Tomtom. Here is their "solution":

Quote:
This is Matthew A. from TomTom Support. Thank you for your email.

This is an error currently affecting a few of our Live Service users. Fortunately, a resolution is very simple.

When using Google, and when asked to re subscribe, please press 'Yes'. An email will be sent for you with instructions for payment. Please disregard this email entirely, and do not process payment. Also, two weeks of Live Services will be added to your subscription, free of charge.

My apologies for the inconvenience. Please let me know if you have any further questions, and I will be more than happy to help you.

With Kind Regards
Matthew A.
The TomTom Customer Care Team

Showing you the way, the easy way


Classic Tomtom! Rolling Eyes
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zardoz
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Joined: Jan 03, 2006
Posts: 76

PostPosted: Wed Aug 18, 2010 9:38 am    Post subject: Reply with quote

Seamaster wrote:
I've had an email response from Tomtom. Here is their "solution":

Quote:
This is Matthew A. from TomTom Support. Thank you for your email.

This is an error currently affecting a few of our Live Service users. Fortunately, a resolution is very simple.

When using Google, and when asked to re subscribe, please press 'Yes'. An email will be sent for you with instructions for payment. Please disregard this email entirely, and do not process payment. Also, two weeks of Live Services will be added to your subscription, free of charge.

My apologies for the inconvenience. Please let me know if you have any further questions, and I will be more than happy to help you.

With Kind Regards
Matthew A.
The TomTom Customer Care Team

Showing you the way, the easy way


Classic Tomtom! Rolling Eyes


I love the way they say a "few". Both my own and my wifes devices, different models and different Navcore versions, are getting the same problem with Google. I make that 100% of users in my family.

Does the "solution" actually work, and what does "My Services" show afterwards?

Z.
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MrT
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Joined: Nov 14, 2003
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Location: Surrounded by A1, M1 & M25

PostPosted: Wed Aug 18, 2010 10:11 am    Post subject: Reply with quote

Does anyone else get the red screen of death when using Google:

Something went wrong. If this
keeps on happening, please
check with TomTom HOME if
there is a newer application
version available
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Drivelux
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zardoz
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Joined: Jan 03, 2006
Posts: 76

PostPosted: Wed Aug 18, 2010 10:21 am    Post subject: Reply with quote

MrT wrote:
Does anyone else get the red screen of death when using Google:

Something went wrong. If this
keeps on happening, please
check with TomTom HOME if
there is a newer application
version available


Lots of us are getting it.

Z
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2216
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Joined: Dec 10, 2005
Posts: 245

PostPosted: Wed Aug 18, 2010 4:23 pm    Post subject: Reply with quote

Seamaster wrote:
I've had an email response from Tomtom. Here is their "solution":

Quote:
This is Matthew A. from TomTom Support. Thank you for your email.

This is an error currently affecting a few of our Live Service users. Fortunately, a resolution is very simple.

When using Google, and when asked to re subscribe, please press 'Yes'. An email will be sent for you with instructions for payment. Please disregard this email entirely, and do not process payment. Also, two weeks of Live Services will be added to your subscription, free of charge.

My apologies for the inconvenience. Please let me know if you have any further questions, and I will be more than happy to help you.

With Kind Regards
Matthew A.
The TomTom Customer Care Team

Showing you the way, the easy way


Classic Tomtom! Rolling Eyes


Thats why my services are now working as I did the above.
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MrT
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PostPosted: Wed Aug 18, 2010 4:31 pm    Post subject: Reply with quote

I am no longer being asked to subscribe so my weather is working, but Google still brings the red screen of death on a search.
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Drivelux
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