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2216 Regular Visitor
Joined: Dec 10, 2005 Posts: 245
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Posted: Tue Aug 17, 2010 9:54 am Post subject: |
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Hi all,
I phoned TT CS this morning and spoke to a nice lady she told me that there wasn't any outstanding payments due, also my Live subs now run out 6/6/11 after an extra two weeks were added for the inconvenience I have had.
I have now reloaded 9.054 and sofar everything is working as it should, mind you I haven't been out on the road yet. |
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zardoz Lifetime Member
Joined: Jan 03, 2006 Posts: 76
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Posted: Tue Aug 17, 2010 2:23 pm Post subject: |
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I raised a telephone fault with them yesterday about this and after a short discussion was asked for the infamous "System Information" and to do a "Factory Reset". I declined to do the reset again as I had already done this 3 times, with all the hassle of restoring all the settings.
I have provided them with the requested info, some photographs of what happens on the device, along with the "My Services" screens. I even pointed them at this forum and the two related threads...
What's been done? NOTHING! I guess you just got lucky. :-(
Z. |
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MrT Frequent Visitor
Joined: Nov 14, 2003 Posts: 2143 Location: Surrounded by A1, M1 & M25
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Posted: Tue Aug 17, 2010 4:36 pm Post subject: |
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I phoned and got the standard reset my device, which I did, and guess what, this enabled me to enter all my settings again but did not fix the problem. _________________ Drivelux |
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Seamaster Frequent Visitor
Joined: Jun 05, 2006 Posts: 331
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Posted: Tue Aug 17, 2010 4:46 pm Post subject: |
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Pathetic. |
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willis Occasional Visitor
Joined: Mar 06, 2006 Posts: 52
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Posted: Tue Aug 17, 2010 6:43 pm Post subject: |
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I updated to 9.054 - same issue - emailed TT "support", awaiting reply (no doubt saying to reset device) will follow their instructions and report back as things develop.
I am already considering getting an alternative motorbike sat nav. If this continues I'll be selling the car unit as well. |
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davemcwish Occasional Visitor
Joined: Mar 01, 2005 Posts: 52
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Posted: Tue Aug 17, 2010 7:14 pm Post subject: |
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This has also happened to me (940 v8.371) and I have a support call in progress - it's nearing a conclusion as they escalated to 2nd level. I have all live services working but there's 2 different expiry dates. |
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2216 Regular Visitor
Joined: Dec 10, 2005 Posts: 245
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Posted: Tue Aug 17, 2010 8:54 pm Post subject: |
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2216 wrote: | Hi all,
I phoned TT CS this morning and spoke to a nice lady she told me that there wasn't any outstanding payments due, also my Live subs now run out 6/6/11 after an extra two weeks were added for the inconvenience I have had.
I have now reloaded 9.054 and sofar everything is working as it should, mind you I haven't been out on the road yet. |
Well I must have been lucky as it's working as it should after a trip from Hitchin to Ellesmere port, checked Google and weather before and at Ellesmere port. Still working now. |
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pee-jay Occasional Visitor
Joined: Dec 06, 2005 Posts: 20
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Posted: Tue Aug 17, 2010 10:58 pm Post subject: |
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Weather now working for me, google search still not. Problem raised with Tomtom but no response yet. |
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robbooth Lifetime Member
Joined: Jul 18, 2006 Posts: 162
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Posted: Wed Aug 18, 2010 8:46 am Post subject: |
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Just tried my 940 (App 8.371) - no weather or Google search - good ol' TT!
Last edited by robbooth on Wed Aug 18, 2010 9:14 am; edited 1 time in total |
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Seamaster Frequent Visitor
Joined: Jun 05, 2006 Posts: 331
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Posted: Wed Aug 18, 2010 9:13 am Post subject: |
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I've had an email response from Tomtom. Here is their "solution":
Quote: | This is Matthew A. from TomTom Support. Thank you for your email.
This is an error currently affecting a few of our Live Service users. Fortunately, a resolution is very simple.
When using Google, and when asked to re subscribe, please press 'Yes'. An email will be sent for you with instructions for payment. Please disregard this email entirely, and do not process payment. Also, two weeks of Live Services will be added to your subscription, free of charge.
My apologies for the inconvenience. Please let me know if you have any further questions, and I will be more than happy to help you.
With Kind Regards
Matthew A.
The TomTom Customer Care Team
Showing you the way, the easy way |
Classic Tomtom! |
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zardoz Lifetime Member
Joined: Jan 03, 2006 Posts: 76
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Posted: Wed Aug 18, 2010 9:38 am Post subject: |
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Seamaster wrote: | I've had an email response from Tomtom. Here is their "solution":
Quote: | This is Matthew A. from TomTom Support. Thank you for your email.
This is an error currently affecting a few of our Live Service users. Fortunately, a resolution is very simple.
When using Google, and when asked to re subscribe, please press 'Yes'. An email will be sent for you with instructions for payment. Please disregard this email entirely, and do not process payment. Also, two weeks of Live Services will be added to your subscription, free of charge.
My apologies for the inconvenience. Please let me know if you have any further questions, and I will be more than happy to help you.
With Kind Regards
Matthew A.
The TomTom Customer Care Team
Showing you the way, the easy way |
Classic Tomtom! |
I love the way they say a "few". Both my own and my wifes devices, different models and different Navcore versions, are getting the same problem with Google. I make that 100% of users in my family.
Does the "solution" actually work, and what does "My Services" show afterwards?
Z. |
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MrT Frequent Visitor
Joined: Nov 14, 2003 Posts: 2143 Location: Surrounded by A1, M1 & M25
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Posted: Wed Aug 18, 2010 10:11 am Post subject: |
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Does anyone else get the red screen of death when using Google:
Something went wrong. If this
keeps on happening, please
check with TomTom HOME if
there is a newer application
version available _________________ Drivelux |
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zardoz Lifetime Member
Joined: Jan 03, 2006 Posts: 76
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Posted: Wed Aug 18, 2010 10:21 am Post subject: |
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MrT wrote: | Does anyone else get the red screen of death when using Google:
Something went wrong. If this
keeps on happening, please
check with TomTom HOME if
there is a newer application
version available |
Lots of us are getting it.
Z |
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2216 Regular Visitor
Joined: Dec 10, 2005 Posts: 245
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Posted: Wed Aug 18, 2010 4:23 pm Post subject: |
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Seamaster wrote: | I've had an email response from Tomtom. Here is their "solution":
Quote: | This is Matthew A. from TomTom Support. Thank you for your email.
This is an error currently affecting a few of our Live Service users. Fortunately, a resolution is very simple.
When using Google, and when asked to re subscribe, please press 'Yes'. An email will be sent for you with instructions for payment. Please disregard this email entirely, and do not process payment. Also, two weeks of Live Services will be added to your subscription, free of charge.
My apologies for the inconvenience. Please let me know if you have any further questions, and I will be more than happy to help you.
With Kind Regards
Matthew A.
The TomTom Customer Care Team
Showing you the way, the easy way |
Classic Tomtom! |
Thats why my services are now working as I did the above. |
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MrT Frequent Visitor
Joined: Nov 14, 2003 Posts: 2143 Location: Surrounded by A1, M1 & M25
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Posted: Wed Aug 18, 2010 4:31 pm Post subject: |
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I am no longer being asked to subscribe so my weather is working, but Google still brings the red screen of death on a search. _________________ Drivelux |
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