Home PageFacebookRSS News Feed
PocketGPS
Web
Read the current newsletter! Weekly
Newsletter
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Help - lost HD traffic
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Help - lost HD traffic
Goto page 1, 2, 3, 4, 5, 6  Next
 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
phillevy
Regular Visitor


Joined: Mar 01, 2006
Posts: 90

PostPosted: Thu Feb 04, 2010 8:17 pm    Post subject: Help - lost HD traffic Reply with quote

The traffic bar has just gone from my 540 and if I go to live services and select HD traffic it says I need a subscription. I pay monthly (last payment was mid Jan). It is about a year since I started so I wondered if that was anything to do with it, however all other live services still work (google etc). If I select "my services" it shows everything other than HD traffic as valid until 16/3/10. Does anyone know what is going on?
Back to top
View user's profile Send private message
dgreensuperhoops
Occasional Visitor


Joined: Nov 15, 2007
Posts: 49
Location: Leighton Buzzard Beds

PostPosted: Thu Feb 04, 2010 8:27 pm    Post subject: Reply with quote

Yep same for me. Happened last week as well for 24 hours then came back but gone again this afternoon.
Back to top
View user's profile Send private message
phillevy
Regular Visitor


Joined: Mar 01, 2006
Posts: 90

PostPosted: Thu Feb 04, 2010 8:32 pm    Post subject: Reply with quote

Thanks - slightly reassuring. This has never happened before, but sounds network related. I just raised a support ticked with TT.
Back to top
View user's profile Send private message
AndyVaughan
Lifetime Member


Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Thu Feb 04, 2010 9:28 pm    Post subject: Reply with quote

Yep - yet another LIVE Services outage!!!

I suppose we haven't had one for almost a fortnight so it was due.

At 16:50 today, after having been driving for about an hour and a half my TT had the dreaded red screen telling me I need a subscription as well.

Deja vu.
Back to top
View user's profile Send private message
phillevy
Regular Visitor


Joined: Mar 01, 2006
Posts: 90

PostPosted: Thu Feb 04, 2010 9:44 pm    Post subject: Reply with quote

AndyVaughan wrote:
Yep - yet another LIVE Services outage!!!

I suppose we haven't had one for almost a fortnight so it was due.

At 16:50 today, after having been driving for about an hour and a half my TT had the dreaded red screen telling me I need a subscription as well.

Deja vu.


I've often had problems in the past with it connecting to the server, but it has never done this before saying I need a subscription. Strange that all other live services still work though?
Back to top
View user's profile Send private message
dgreensuperhoops
Occasional Visitor


Joined: Nov 15, 2007
Posts: 49
Location: Leighton Buzzard Beds

PostPosted: Thu Feb 04, 2010 10:19 pm    Post subject: Reply with quote

If I go to "My services" Traffic isnt even mentioned. All the others are but no mention of traffic. This is a joke.
Back to top
View user's profile Send private message
phillevy
Regular Visitor


Joined: Mar 01, 2006
Posts: 90

PostPosted: Thu Feb 04, 2010 11:15 pm    Post subject: Reply with quote

Mine has just come back - hope that is the end of it Mad
Back to top
View user's profile Send private message
dgreensuperhoops
Occasional Visitor


Joined: Nov 15, 2007
Posts: 49
Location: Leighton Buzzard Beds

PostPosted: Thu Feb 04, 2010 11:18 pm    Post subject: Reply with quote

Mine still says I need a subscription
Back to top
View user's profile Send private message
SpikeyMikey
Lifetime Member


Joined: Mar 21, 2006
Posts: 852
Location: Hertfordshire. Forever blowing bubbles

PostPosted: Fri Feb 05, 2010 8:22 am    Post subject: Reply with quote

This happened to me on my journey home last night. All LIVE services apart from Traffic expired in 30 days time, Traffic apparently expired in November last year! I too pay monthly.

No amount of resetting or connecting through HOME last night appeared to work. Eventually I connected to HOME again this morning and went to 'My Tom Tom Account' in 'Preferences' through 'Operate my GO'. This then connected to my account after inputting Username and Password.

When I rechecked my unit the Traffic service resumed and the subscription left on all LIVE services including Traffic is now 29 days.

Maybe a coincidence, but at least it's back and seemingly working Smile

Edit: I thought it was too good to be true, it's reverted back. Temporary fix I'm afraid Evil or Very Mad
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert
Back to top
View user's profile Send private message
SpikeyMikey
Lifetime Member


Joined: Mar 21, 2006
Posts: 852
Location: Hertfordshire. Forever blowing bubbles

PostPosted: Fri Feb 05, 2010 8:59 am    Post subject: Reply with quote

I've logged a question with TT Support, I told them I don't want the usual response (Place your bets now!)

I've noticed that my custom cursor has been replaced by the default one.

If I manually connect to the server the subscription corrects itself but appears to time out after a couple of minutes and revert back to expired status.

If I select renew HD Traffic it tells me my subscription is active and doesn't need renewing!

Edit: Blimey, fair play TT Support. I submitted a question at 07:50 and got a reply at 07:55 (Well done Will G. (UK)) The first paragraph was personal and relevant, although followed by the standard response (Charge, reset etc.)
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert
Back to top
View user's profile Send private message
phillevy
Regular Visitor


Joined: Mar 01, 2006
Posts: 90

PostPosted: Fri Feb 05, 2010 10:19 am    Post subject: Reply with quote

I had the same problem again this morning, but it has just come back - not helpful as I'm now at work!
Back to top
View user's profile Send private message
shires999
Lifetime Member


Joined: Nov 09, 2006
Posts: 95

PostPosted: Fri Feb 05, 2010 11:11 am    Post subject: Reply with quote

Same thing happened to me this morning. Yesterday morning my Traffic just disconnected and got the Yellow triangle but this morning I had no traffic bar. Other live services were working but like everyone else there was no subscription showing to traffic.
However about 15 mins ago it all came back and working OK.
Back to top
View user's profile Send private message
mikero
Regular Visitor


Joined: Feb 28, 2006
Posts: 84

PostPosted: Fri Feb 05, 2010 11:14 am    Post subject: Reply with quote

No HD Traffic for a few days now. It shows as expired in December, even though I have a current subscription. This is getting beyond a joke, considering the price we pay for the lack of Services.
Back to top
View user's profile Send private message
phillevy
Regular Visitor


Joined: Mar 01, 2006
Posts: 90

PostPosted: Fri Feb 05, 2010 12:42 pm    Post subject: Reply with quote

Just lost it again - this is unacceptable - I'm still waiting for a reply from TT support. I hope everyone else with this problem has raised this with them as well?
Back to top
View user's profile Send private message
MrT
Frequent Visitor


Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25

PostPosted: Fri Feb 05, 2010 12:48 pm    Post subject: Reply with quote

I wonder if it is an accounts issue rather than a Live Services issue? I have noticed that they have recently tidied up the multiple expired services I had and I am now left with the correct current (1 yr) services. However my web account no longer shows the MapUpdate service and won't let me subscribe again.
_________________
Drivelux
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Goto page 1, 2, 3, 4, 5, 6  Next
Page 1 of 6

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.11 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
20.082 (10 Aug 22)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







Terms & Privacy


GPS Shopping