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petejohn11 Occasional Visitor

Joined: Aug 09, 2009 Posts: 2
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Posted: Sun Aug 09, 2009 8:48 pm Post subject: tom tom help please |
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Hi i am due to go to the usa in 4 days i have purchased a and downloaded a map for the western states. The download appears in tom tom home with a note under it saying it is not suitable for my system and can not be installed. However i definetly purchased a map for a go 510 could someone please help, i am running out of time. I am getting no reply from tom tom support other than an automated e mail telling me they are very busy. thank you for looking. |
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PaulB2005 Pocket GPS Moderator


Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Sun Aug 09, 2009 9:03 pm Post subject: |
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Moved to the TomTom PND Forum from the Speed Camera Database Forum so it'll receive the right attention.
Can you give more details about what you bought? What map does it say you downloaded?
Last edited by PaulB2005 on Sun Aug 09, 2009 9:04 pm; edited 1 time in total |
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falkirk81 Pocket GPS Verifier


Joined: Jul 07, 2006 Posts: 1651 Location: Newcastle, England, UK
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Posted: Sun Aug 09, 2009 9:04 pm Post subject: |
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Have you downloaded ALL available application updates given to your device through tomtom home?
Sometimes you need an application update to get newer maps running. _________________ Tomtom GO 1005 LIVE
iPhone 12 |
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petejohn11 Occasional Visitor

Joined: Aug 09, 2009 Posts: 2
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Posted: Sun Aug 09, 2009 9:16 pm Post subject: |
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hi I have installed the latest application update, when i click on the map that appears in available updates it says " us western region, 184 mb, version 830 2323, this item needs to be downloaded, this item does not work on your your device therefore it can not be installed. |
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dhn Frequent Visitor
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Joined: Oct 08, 2007 Posts: 2544 Location: Toronto CANADA
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Posted: Sun Aug 09, 2009 9:20 pm Post subject: |
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You could try to install the downloaded map without using Home by following the instructions found here _________________ David |
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