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tom tom help please

 
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petejohn11
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Joined: Aug 09, 2009
Posts: 2

PostPosted: Sun Aug 09, 2009 8:48 pm    Post subject: tom tom help please Reply with quote

Hi i am due to go to the usa in 4 days i have purchased a and downloaded a map for the western states. The download appears in tom tom home with a note under it saying it is not suitable for my system and can not be installed. However i definetly purchased a map for a go 510 could someone please help, i am running out of time. I am getting no reply from tom tom support other than an automated e mail telling me they are very busy. thank you for looking.
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PaulB2005
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Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Sun Aug 09, 2009 9:03 pm    Post subject: Reply with quote

Moved to the TomTom PND Forum from the Speed Camera Database Forum so it'll receive the right attention.

Can you give more details about what you bought? What map does it say you downloaded?


Last edited by PaulB2005 on Sun Aug 09, 2009 9:04 pm; edited 1 time in total
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falkirk81
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Joined: Jul 07, 2006
Posts: 1649
Location: Newcastle, England, UK

PostPosted: Sun Aug 09, 2009 9:04 pm    Post subject: Reply with quote

Have you downloaded ALL available application updates given to your device through tomtom home?

Sometimes you need an application update to get newer maps running.
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Tomtom GO 1005 LIVE

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petejohn11
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Joined: Aug 09, 2009
Posts: 2

PostPosted: Sun Aug 09, 2009 9:16 pm    Post subject: Reply with quote

hi I have installed the latest application update, when i click on the map that appears in available updates it says " us western region, 184 mb, version 830 2323, this item needs to be downloaded, this item does not work on your your device therefore it can not be installed.
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Sun Aug 09, 2009 9:20 pm    Post subject: Reply with quote

You could try to install the downloaded map without using Home by following the instructions found here
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