TomTom 720 - How many have you had?

Wazza_G · Posted: Thu Aug 16, 2007 8:19 pm Post subject:

I was thinking about buying a 720, but with all of the problems everyone here seem to be having I think I'll hold off.

BTW, I know this is the TT forum, but does anyone have a recommendation for an alternative! Shocked

mrlownotes · Occasional Visitor Joined: Feb 13, 2005 Posts: 18

What is it with these stupid units? Now trying my SECOND unit. Everything seemed to be 'better' than the first one until I tested the HANDSFREE. Arrrrggghhhhhh, this unit has the awful buzzing sound, and a crap microphone to boot. One person I called asked if someone was using a buzzsaw behind me. Oh and they couldn't hardly hear me. Note, I wasn't even moving - no road noise, no music. I give up, I don't want another one. Not Happy

Gmonkey · Posted: Sun Aug 19, 2007 12:44 am Post subject:

I haven't had a chance to try the 720 yet but I'm hoping to get my hands on one in the next few weeks. I don't really anticipate there being any problems with it, if my experience with the ONE XL is any indication - it worked right out of the box. We'll see.

sonypc100 · Posted: Wed Aug 22, 2007 11:02 pm Post subject:

i thought mine was ok, until I found this thread....

then i was able to replicate all the issues listed, so its gone back.

i will wait a while to see if things improve or if the 920 makes an appearance.

rich

Mojo · Posted: Thu Aug 23, 2007 12:02 am Post subject:

I received my s2nd TTG 720 a couple of days ago from Handtec,. The bluetooth works better now, but still not clear. Instead of the person at the other end of the line hearing just a loud buzzing sound, he now gets a hiss/crackly line instead, but at least they can hear what I am saying.

Is it worth returning it for a full refund or swap for a Mio C520 instead? What do you think? I need one working by end of August...
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TTG 720
Navcore 8.351
Western and Central Europe 2Gb v845.2645
Home 2.7.3.1894

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

Hi mojo, I have had my 720 now for two weeks and luckily have not experienced many of these problems. I have had a pairing problem with my phone since first updating and on hands free it is a little quite but I believe this to be firmware problem with the phone from visiting other forums.

I got my 720 online through Dixons and I may be wrong but I have not seen the few people on her whom also ordered from dixons complaining about their unit.

So if some are having these problems and others aren’t and we all started off with the same software then I would think it is the unit rather than soft or firmware, again I may be wrong. Also there do seem to be a few units from certain stores that are playing up may be they had bad batches.

Mojo I think you should stick with the 720 send that one back and may be try somewhere ells. You may still have time to try one more unit and return that one if necessary and then get the Mio if needs be before the end of the month.

Good luck Mojo.

eddieTM · Occasional Visitor Joined: Aug 17, 2007 Posts: 12

Over two weeks I had two 720's both had buzzing on handsfree MotoV3 on both navcore firmware's they are both back in Comet in Birkenhead, maybe I will wait until they have there act in gear - Fuuny though My son-in-law approached TomTom last year suggesting adding overhead imagery (satellite and aerial views) now we see the same type of thing on x20’s – Still his programming worked in drive time. Cool

Eddie
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There are 10 types of person those who do and those who don't understand - Binary.

a4000 · Occasional Visitor Joined: Aug 23, 2007 Posts: 17

My brother has had 2 as well.

He hasn't taken the 2nd back yet as he is trying to resolve it with tt support.

They told him Verizon was not supported...as if that is causing the handsfree buzz. Verizon works for me.

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

People need to know if it is firmware causing the problem or if it is due to faulty units. I should think these answers would be coming soon. I myself think a bit of both.

mrlownotes · Occasional Visitor Joined: Feb 13, 2005 Posts: 18

I've had two. Opted for refund. Now gone back to my TTGO Original. The sound quality puts the 720 to shame. Now sitting back waiting to see what the rest of the Satnav world has to offer.

a4000 · Occasional Visitor Joined: Aug 23, 2007 Posts: 17

UPDATE:

My brother got his 3rd unit today and still had the buzzing.

TT support said it was because of verizon, then because of 7.010 firmware. His new unit had 7.0 and still buzzed. Why can't they just be honest with us.

He is off to get his money back and try another retailer for unit #4.

technik · Posted: Sat Aug 25, 2007 1:34 am Post subject:

Support staff these days are just trained monkeys that read from their computer screen what your problem is.

If computer says we have no record of that fault then you are lying and will hang in public.

If you are not happy with your purchase then return it to your retailer.

Your contract is with the retailer, and NOT Tomtom.

a4000 · Occasional Visitor Joined: Aug 23, 2007 Posts: 17

steogede · Occasional Visitor Joined: Oct 09, 2007 Posts: 2

I have had two both with buzzing hands free, however the problem was different on each device. On the first the buzzing was constant and completly drowned out my voice. The second unit wasn't as bad, however it still wasn't usable, it only buzzed when I spoke and my voice was loud enough to be heard half the time. I have got a refund and will probably go for a One XL for the time being and maybe upgrade to a 720/920 when the quality is more settled. GPS side of things was great though (although its the only GPS I have ever used).

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