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stevew77
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Joined: Jun 20, 2006
Posts: 2

PostPosted: Fri Dec 15, 2006 1:54 pm    Post subject: Not subscribed Reply with quote

I have inadvertently paid the subscription fee twice since August, yet I still cannot access the speed camera data. The page still says that I am not subscribed. How can I sort this out and how do I get a refund for my second unnecessary subscription. ( Both paid by Paypal )


Stevew 77
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RobBrady
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Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Fri Dec 15, 2006 8:16 pm    Post subject: Reply with quote

Hi Steve,

I can see one payment only from PayPal for 19.00 when I search using your email address. That payment should have automatically credited your account as a subscriber, but didn't. It was probably a time-out between PayPal's system and ours.

I have manually activated your subscription.

If another payment goes through, please let me know the transaction number and I'll refund immediately.

Many apologies for the inconvenience.
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sorento
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Joined: Aug 05, 2006
Posts: 6

PostPosted: Fri Dec 15, 2006 9:38 pm    Post subject: Reply with quote

robbrady wrote:
Hi Steve,

I can see one payment only from PayPal for 19.00 when I search using your email address. That payment should have automatically credited your account as a subscriber, but didn't. It was probably a time-out between PayPal's system and ours.

I have manually activated your subscription.

If another payment goes through, please let me know the transaction number and I'll refund immediately.

Many apologies for the inconvenience.



The two transactions concerned are as follows

transaction 1.

Date 5/8/2006
Time 11.48 BST
Paypal Item No. 2202
Invoice ID 58803


Transaction 2.
Date 14/12/2006
Time 17.13GMT
Paypal Item No 2202
Invoice ID 95794

Hope this info helps to sort it out


Thanks S

Steve W
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sorento
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Joined: Aug 05, 2006
Posts: 6

PostPosted: Fri Dec 15, 2006 9:47 pm    Post subject: Reply with quote

sorento wrote:
robbrady wrote:
Hi Steve,

I can see one payment only from PayPal for 19.00 when I search using your email address. That payment should have automatically credited your account as a subscriber, but didn't. It was probably a time-out between PayPal's system and ours.

I have manually activated your subscription.

If another payment goes through, please let me know the transaction number and I'll refund immediately.

Many apologies for the inconvenience.



The two transactions concerned are as follows

transaction 1.

Date 5/8/2006
Time 11.48 BST
Paypal Item No. 2202
Invoice ID 58803
(ID Number 43K50210K0116073M)



Transaction 2.
Date 14/12/2006
Time 17.13GMT
Paypal Item No 2202
Invoice ID 95794
ID Number 3VW84038C4398453N)

Hope this info helps to sort it out


Thanks S

Steve W
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RobBrady
Pocket GPS Staff
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Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Sat Dec 16, 2006 12:16 pm    Post subject: Reply with quote

Hi Steve,

One refund had been processed.

Please let me know if you have any further problems.

Rob
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Editor, Pocket GPS World
The Premier GPS / SatNav Resource for News, Reviews and Forums
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stevew77
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Joined: Jun 20, 2006
Posts: 2

PostPosted: Sat Dec 16, 2006 12:32 pm    Post subject: Reply with quote

robbrady wrote:
Hi Steve,

One refund had been processed.

Please let me know if you have any further problems.

Rob



Many thanks, much appreciated.

Steve W
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