Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Seidio - Excellent
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Seidio - Excellent

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> GPS Receivers
View previous topic :: View next topic  
Author Message
tedkay
Regular Visitor


Joined: 23/10/2002 02:45:38
Posts: 223
Location: United Kingdom - Ringwood Hants

PostPosted: Wed Sep 24, 2003 1:43 pm    Post subject: Seidio - Excellent Reply with quote

Hi

I had a mount from them a couple of months ago. Then the power cable failed, so I emailed them on Sunday 21st Sept asking for a replacement. I got an email reply from their David Chang within a few minutes confirming that the cable would be sent asap. I then got another email on 22nd telling me the cable had been despatched. It arrived today 24th !

They didn't ask for the damaged cable back, rather they simply took my word that it had failed, and saved me a lot of time in doing so.

So maybe it was true when they said in response to some earlier criticism that they were experiencing a few teething troubles with their European Depot.

I'm certainly happy with this level of service.

Ted Kay
Back to top
View user's profile Send private message Send e-mail
DaveO
Occasional Visitor


Joined: 07/09/2003 10:55:31
Posts: 14
Location: United Kingdom

PostPosted: Wed Sep 24, 2003 7:52 pm    Post subject: Reply with quote

I was going to wait for my replacement to arrive before adding my similarly positive experience.

My mount arrived late last week with a power output fault. (These things happen, but it is often lack of customer service that turns them into a nightmare)

A little support from our own on-board Seidio guru, and I have today received notification that a replacement is being shipped out. I will await its arrival before counting chickens, but at I am very satisfied with the process so far.
_________________
David
Back to top
View user's profile Send private message
DaveO
Occasional Visitor


Joined: 07/09/2003 10:55:31
Posts: 14
Location: United Kingdom

PostPosted: Sat Sep 27, 2003 7:11 pm    Post subject: Reply with quote

To conclude from my previous post:

I wasn't necessarily expecting the relacement mount to be dispatched for a day or two after notification. However, it arrived this morning.

In fairness to seidio, it may have been broke but they fixed it in double quick time, with no reluctance and at minimum inconvenience to me.

Impressive customer service
_________________
David
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> GPS Receivers All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.101 (03 Oct 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping