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Seidio - Excellent

 
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tedkay
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Joined: 23/10/2002 02:45:38
Posts: 223
Location: United Kingdom - Ringwood Hants

PostPosted: Wed Sep 24, 2003 1:43 pm    Post subject: Seidio - Excellent Reply with quote

Hi

I had a mount from them a couple of months ago. Then the power cable failed, so I emailed them on Sunday 21st Sept asking for a replacement. I got an email reply from their David Chang within a few minutes confirming that the cable would be sent asap. I then got another email on 22nd telling me the cable had been despatched. It arrived today 24th !

They didn't ask for the damaged cable back, rather they simply took my word that it had failed, and saved me a lot of time in doing so.

So maybe it was true when they said in response to some earlier criticism that they were experiencing a few teething troubles with their European Depot.

I'm certainly happy with this level of service.

Ted Kay
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DaveO
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Joined: 07/09/2003 10:55:31
Posts: 14
Location: United Kingdom

PostPosted: Wed Sep 24, 2003 7:52 pm    Post subject: Reply with quote

I was going to wait for my replacement to arrive before adding my similarly positive experience.

My mount arrived late last week with a power output fault. (These things happen, but it is often lack of customer service that turns them into a nightmare)

A little support from our own on-board Seidio guru, and I have today received notification that a replacement is being shipped out. I will await its arrival before counting chickens, but at I am very satisfied with the process so far.
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DaveO
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Joined: 07/09/2003 10:55:31
Posts: 14
Location: United Kingdom

PostPosted: Sat Sep 27, 2003 7:11 pm    Post subject: Reply with quote

To conclude from my previous post:

I wasn't necessarily expecting the relacement mount to be dispatched for a day or two after notification. However, it arrived this morning.

In fairness to seidio, it may have been broke but they fixed it in double quick time, with no reluctance and at minimum inconvenience to me.

Impressive customer service
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David
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