Time to ship for TT5Mobile full kit

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Thanks for the info. One thing puzzles me, I have several times used the "send an email" facility from the "my tomtom" section of the tomtom website, but have only ever (after several days) received an automated response that never answers my question.

Do you have a real email address for tomtom (i.e. someone@tomtom.com) so I can send them a proper email, as it appears that the website email facility does not function correctly.

I placed my order on 20th June, and on Sunday my status changed to "Captured - Warehouse", but I wonder what is happening now...

Thanks

Paul

dhevans_6 · Posted: Tue Jul 12, 2005 8:22 pm Post subject:

I've been only using the web email facility and I have got replies all 3 times. I think I've been lucky.....

Weird how a load went to capture either Saturday or Sunday....

Payment's gone onto my credit card this afternoon, so I will be losing patience with them again very shortly if I don't see something soon....

CJackel492 · Regular Visitor Joined: Mar 15, 2005 Posts: 210

I got this e-mail after asking where my order was,

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

I had exactly the same message from tomtom.

I have mailed them back suggesting that they make their status a little more easy to understand, as it says in their product support pages that once your order is "captured" it has been dispatched.

an email from their product support personnel, says this is not the case...

Thanks

Paul

-----------------------------------------------------------------------------
Please support me for my Great Wall of China Trek
in aid of Marie Curie Cancer Care.

Sponsor me using your credit/debit card
by going to www.justgiving.com/paulgray

dhevans_6 · Posted: Thu Jul 14, 2005 12:55 pm Post subject:

My latest email from TomTom may shed some light on their shipping process...

Dear Ms Evans,

Thanks for yor E-mail.

There is no need to chase your order (it's not lost) because the order waiting for the next shipment to UK.
When everything is set up you will receive the tracking number on your TomTom site.

With best regards,

The TomTom Customer Support Team

So, we're waiting for the TomTom rowing boat to get back over to Europe from it's latest excursion. I'm so glad I've paid 9.95 EUR for this service..... :x

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Following my last email to tomtom, they have changed the description of the "captured" status on thier website to the following (please note that this is a direct cut and paste from their website).

Captured: The payment has been received and product has been shipped. and the product will be shipped. Please note that it can take up to 5 weeks delivery time after we have received your payment

Not much more help, I think you will agree, as the above definition contradicts itself.

Anyway I will have to wait and see. I ordered mine (smartphone edition) on June 20th. What is the latest order date that has been recieved in the UK (i.e. when were the latest deiliveries ordered)? This will hopefully give me (and the rest of the group) some indication as to when ours will arrive.

Thanks

Paul

-----------------------------------------------------------------------------
Please support me for my Great Wall of China Trek
in aid of Marie Curie Cancer Care.

Sponsor me using your credit/debit card
by going to www.justgiving.com/paulgray

CJackel492 · Regular Visitor Joined: Mar 15, 2005 Posts: 210

So it's upto 5 weeks for them to take payment,

And,

Upto 5 weeks for them to ship the order?

Thats a maximum 10 week wait then?!?

Sad

:x

They've taken payment from me yesterday (2 weeks 5 days after I ordered),

And so I would still have a possible 5 week wait,

That makes it the 17th August would be the last date,

I have never come accross an internet company with such a slow service,

Carl,
_________________
Phones - Nokia 9500 + a few others
Nokia 9500 running TTM5 Sad

dhevans_6 · Posted: Thu Jul 14, 2005 8:33 pm Post subject:

dhevans_6 · Posted: Thu Jul 14, 2005 8:41 pm Post subject:

Clearly a bit of the site they haven't updated yet..

We are working 24 hours a day, 7 days a week in order to make sure that your upgrade arrives as soon as possible. However, please note that it could possibly take up to 5 weeks for delivery. When your order is being shipped, you will receive an e-mail from us containing further details concerning the exact date of arrival. Once the upgrade product is delivered by courier, you will be asked to sign for it.

[snip]

Explanation of your order status:

Payment status for your order:

Status
Explanation

New
No payment has been made yet. We are not preparing your order.

Waiting Your payment has not been received yet.
Authorized
Your credit card has been validated and the payment can take place as there is enough credit on the card.

Captured
The payment has been received and product has been shipped.

[snip]
Logistics status for your order (shipment):

Status
Explanation

Warehouse
The payment has been approved and the logistics process has started. The status of your order will soon switch to shipped (please see status 'shipped')

Shipped
We have shipped your order and you will receive a confirmation e-mail with a tracking number witch you can use to follow your order at: www.ups.com

Other order issues:

Due to the many orders we have received, it is possible that some people will not receive a message confirming their order, however it is possible to check your order under your "My TomTom” account on our website.
Please note, when contacting us concerning the delivery status of your order, we are unable to provide specific dates as these dates are subject to change. However, we are endeavouring to ship your order as soon as possible.

dhevans_6 · Posted: Tue Jul 19, 2005 9:28 am Post subject:

An update...

Phoned the 0845 number this morning after my latest chase yesterday by email hadn't gotten anywhere.

12 minutes later someone very helpful tells me the expected shipping date should be 22/23rd July.

So perhaps it might turn up next week.

Now why couldn't they have said that in one of the emails I received....

*sigh*

Might give some insight for any of the others waiting for the S60 version.... Or has everyone else got theirs by now Confused

CJackel492 · Regular Visitor Joined: Mar 15, 2005 Posts: 210

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Called tomtom today, and was informed that the unit (smartphone edition) that I ordered on 20th June will be shipped on 23rd - 24th of July.

Thought that this information might be of some use.

Here's hoping.

Paul
--------------------------------------------------------------------------------
Please Sponsor me for my Great Wall of China Trek
in aid of Marie Curie Cancer Care.

Go to www.justgiving.com/paulgray to donate with your Credit/Debit Card

dhevans_6 · Posted: Tue Jul 19, 2005 9:01 pm Post subject:

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Maybe they do work on Sundays, as my payment was processed on a Sunday.

Most companies do not fully automate the payment process, even in todays modern world.

I do not think that they will pay for UPS to collect the parcels on a Sunday though

Paul
--------------------------------------------------------------------------------
Please Sponsor me for my Great Wall of China Trek
in aid of Marie Curie Cancer Care.

Go to www.justgiving.com/paulgray to donate with your Credit/Debit Card

CJackel492 · Regular Visitor Joined: Mar 15, 2005 Posts: 210

	PocketGPS
	Web