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Mac user only getting 'Need Help?' File when downloading...

 
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phmode
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Joined: Mar 30, 2009
Posts: 11

PostPosted: Wed Nov 17, 2021 2:32 pm    Post subject: Mac user only getting 'Need Help?' File when downloading... Reply with quote

Hi guys,

This is obviously a Mac problem (aren't they all?) but I am only getting a copy of the Help page when I try to download the latest UK consolidated database for Garmin POI loader using Safari, the only browser I have.

I am on Catalina v. 10.15.7

Help needed before I get nicked for being naughty...or inattentive!

Best regards, Brian

PS I should add that the last database download I did (in June 21) worked perfectly and installed on my new Zumo XT without problem. But obviously, it's out of date...
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Oldboy
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Location: Suffolk, UK

PostPosted: Wed Nov 17, 2021 8:20 pm    Post subject: Reply with quote

I'm not a Mac user, but this problem has cropped up before.

Does the post, Here, help at all?
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phmode
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Joined: Mar 30, 2009
Posts: 11

PostPosted: Thu Nov 18, 2021 2:32 pm    Post subject: Reply with quote

Hi and thanks for the response.

Not really! I had seen that old post and tried to solve it but this issue is slightly different and has only happened in the last month or so and I have been using the Mac for donkey's years.

I could understand the if the download didn't work but it does, it just seems to download the wrong thing, the Need Help page rather than the database.

I'm well confused. Brian
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phmode
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PostPosted: Thu Nov 18, 2021 2:37 pm    Post subject: Reply with quote

Actually, that isn't the post I had tried (too many tabs open on the iPad Rolling Eyes )

Although that was on a TomTom, I'll try it without the XT connected and see what happens. I'm sure it wasn't connected but now can't be sure...

More anon. Brian

Nope, still the same. All I get when I try to download the database is the Need Help page.

Thanks for the suggestion. Brian
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Kremmen
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PostPosted: Thu Nov 18, 2021 2:54 pm    Post subject: Reply with quote

That sounds like a misdirect.

The database downloads are all done via modules.

Is there any other browser a Mac can use ?
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MaFt
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PostPosted: Thu Nov 18, 2021 11:53 pm    Post subject: Reply with quote

MacOS Monterey here although a Chrome user.

I've checked in Safari and see the same issue as you are. For some reason it just downloads the html file instead of the compressed zip - I have no idea why! (actually, I think I worked it out - see further down!) However, on the download page there will be some text that says:

If your download does not automatically start: Right-click & 'save as': Download pgpsw-speed-cams-xxxx-(19-113).zip

Right click (or CTRL + click) on the link and choose 'Download linked file'. This will download the zip file.


It may also be worth checking your settings in Safari. The default is to open 'safe' files after downloading. Go to Safari - Preferences - General and at the bottom untick the option to open 'safe' files after downloading.

This then downloads the zip file and you can manually open it and get ALL the contents. For some reason, Safari doesn't extract the contents properly.

However, if you do change this, it will affect ALL downloaded files - so if you do want to open up, for example, PDFs as soon as they're downloaded then use the right-click option instead.
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MaFt
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Location: Bradford, West Yorkshire

PostPosted: Thu Nov 18, 2021 11:54 pm    Post subject: Reply with quote

Kremmen wrote:
That sounds like a misdirect.

The database downloads are all done via modules.


Turns out it's Safari trying to be clever and extracting zip files when downloaded - although it fails to do it properly.


Kremmen wrote:
Is there any other browser a Mac can use ?


Yes - Chrome, Edge, Firefox, Opera etc.
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phmode
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PostPosted: Mon Nov 22, 2021 9:12 pm    Post subject: Reply with quote

Thanks for the inputs guys.

Thanks for the confirmation of the symptoms Darren. I'm away from home till Tuesday so I'l re-try then and report back. Brian
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