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can't update Garmin Drive 52

 
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mccririck
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Joined: Mar 21, 2010
Posts: 330
Location: Midlothian

PostPosted: Thu Apr 15, 2021 7:21 pm    Post subject: can't update Garmin Drive 52 Reply with quote

It's a device supplied by my work. When I try to install the update in Garmin Express it gets to Software Update - preparing and stalls after about 10 seconds and says "There was an error installing this update" but it doesnt say what is actually wrong.

Any ideas?
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MichaelCahill
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Joined: May 23, 2008
Posts: 118

PostPosted: Thu Apr 15, 2021 10:05 pm    Post subject: Re: can't update Garmin Drive 52 Reply with quote

mccririck wrote:
It's a device supplied by my work. When I try to install the update in Garmin Express it gets to Software Update - preparing and stalls after about 10 seconds and says "There was an error installing this update" but it doesnt say what is actually wrong.

Any ideas?

I have a Drivesmart 51 and have being getting a similar message when I attempt to install safety camera updates on the last number of occasions.

I believe that it has being occurring since the last GE update but cannot be absolutely sure.
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mccririck
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Joined: Mar 21, 2010
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Location: Midlothian

PostPosted: Thu Apr 15, 2021 10:53 pm    Post subject: Reply with quote

I've emailed Garmin about the problem.
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sussamb
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Joined: Mar 18, 2011
Posts: 4385
Location: West Sussex

PostPosted: Fri Apr 16, 2021 7:12 am    Post subject: Reply with quote

See this FAQ https://support.garmin.com/en-GB/?faq=GuclsqmdI02dC0ULxHR2T6
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mccririck
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Joined: Mar 21, 2010
Posts: 330
Location: Midlothian

PostPosted: Sat Apr 17, 2021 11:50 pm    Post subject: Reply with quote

sussamb wrote:
See this FAQ https://support.garmin.com/en-GB/?faq=GuclsqmdI02dC0ULxHR2T6


None of those things worked. Highly annoying.
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mccririck
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Joined: Mar 21, 2010
Posts: 330
Location: Midlothian

PostPosted: Sun Apr 18, 2021 9:43 pm    Post subject: Reply with quote

ok today it finally worked. I dont know why as I tried several times after reinstalling Garmin Express and it didnt work but gave it one last shot this evening and am surprised to find it has updated.
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