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Pocket GPS World :: View topic - Drivesmart 51 not connecting with update server (Wi-Fi)
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Drivesmart 51 not connecting with update server (Wi-Fi)

 
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TVR_nut
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PostPosted: Tue May 07, 2019 3:29 pm    Post subject: Drivesmart 51 not connecting with update server (Wi-Fi) Reply with quote

Seemed to work OK when I first had the device, but now simply get a message saying "cannot communicate with the update server - try again later". Have been retrying all day since 9am (now 6 hrs later) with no success. Have checked Wi-Fi/internet is working, and reconnected the device to my Wi-Fi but still nothing.
I would be really grateful for any suggestions.
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sussamb
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PostPosted: Tue May 07, 2019 3:33 pm    Post subject: Reply with quote

Try cabling direct to your router to confirm it's not a WiFi issue, in any case Garmin don't recommend WiFi for map updates if that's what you're attempting?
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TVR_nut
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PostPosted: Tue May 07, 2019 3:38 pm    Post subject: Reply with quote

sussamb wrote:
Try cabling direct to your router to confirm it's not a WiFi issue, in any case Garmin don't recommend WiFi for map updates if that's what you're attempting?


I am just trying to see if there are any updates available - not got as far as trying to download anything! I can't see an option in settings for direct connection to the router.
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Kremmen
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PostPosted: Tue May 07, 2019 3:53 pm    Post subject: Reply with quote

Might be worth just doing it the old fashioned way, USB to PC and launch Garmin Express.
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TVR_nut
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PostPosted: Tue May 07, 2019 4:00 pm    Post subject: Reply with quote

Kremmen wrote:
Might be worth just doing it the old fashioned way, USB to PC and launch Garmin Express.


Was thinking along those lines - have never installed Express as the Wi-Fi update worked previously.

Quick thought - would failing to register the device cause updating to cease? I cannot remember if I did it on purchase, and can't find an email to suggest that I did!

EDIT - Forget the last question, have found the registration email now...
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TVR_nut
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PostPosted: Tue May 07, 2019 7:26 pm    Post subject: Reply with quote

Kremmen wrote:
Might be worth just doing it the old fashioned way, USB to PC and launch Garmin Express.


Thanks - that worked a treat. I assume I can also register my handheld Garmin GPS with Express and use it to check for software updates on that device too?
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sussamb
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PostPosted: Tue May 07, 2019 8:49 pm    Post subject: Reply with quote

Yes, all my devices, including handhelds, are listed in Express
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