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Contact Number for Sat map

 
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Wombler
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Joined: Jul 31, 2010
Posts: 7

PostPosted: Mon Feb 25, 2013 7:46 pm    Post subject: Contact Number for Sat map Reply with quote

I need to send my unit off for service and repair (It wont lock on to any satellites!) and the SatMap site says I should telephone them in advance. The only problem being I cannot see their telephone number anywhere on their site. Am I missing it somewhere. I contacted directory enquiries and they gave me 01372 373783 but no one answers it

Admin Edit: See http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&p=607829#607829 below re phone number.
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Gibbo10
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Joined: Sep 21, 2008
Posts: 262
Location: Swindon, Wilts

PostPosted: Mon Feb 25, 2013 9:15 pm    Post subject: Reply with quote

The website is very confusing and they don't seem to publish the telephone address for the uk, you can always email them on techsupport@satmap.com.
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Bosun
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Joined: May 02, 2005
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Location: Wakefield,West Riding of Yorkshire

PostPosted: Tue Feb 26, 2013 11:04 am    Post subject: Reply with quote

Try 01372-869078

Ian
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Wombler
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Joined: Jul 31, 2010
Posts: 7

PostPosted: Fri Mar 01, 2013 8:22 am    Post subject: Reply with quote

Getting worried! Email sent, no reply. Tried number I had, not being answered. Tried number Bosun quoted, left message with my number, No reply. That's four days without response! Anyone managed to contact them recently?
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Bosun
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Joined: May 02, 2005
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Location: Wakefield,West Riding of Yorkshire

PostPosted: Fri Mar 01, 2013 11:28 am    Post subject: Reply with quote

Yes that does sound a bit worrying,they are usually pretty good at responding to e-mails and phone calls.

Ian
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johnjackson
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Joined: Mar 18, 2008
Posts: 17

PostPosted: Fri Mar 01, 2013 1:48 pm    Post subject: Reply with quote

Try 0845 873 0101
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Wombler
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Joined: Jul 31, 2010
Posts: 7

PostPosted: Tue Mar 05, 2013 6:11 pm    Post subject: Reply with quote

All is well!

SatMap did reply, but my Email provider treated the originals as Spam.

Thanks to johnjackson for the number, that one was answered straight away and very helpfull with what to do

Unit being posted tomorrow.
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davidor
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Joined: Nov 14, 2008
Posts: 117

PostPosted: Thu Mar 14, 2013 10:51 am    Post subject: Reply with quote

SAY NO alternatives to the 0845 873 0101 number:

0845 873 0101

01372 869088 and 01372 869268

DO NOT SUPPORT 08XX numbers or the companies that use them if you can.
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sussamb
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Joined: Mar 18, 2011
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Location: West Sussex

PostPosted: Thu Mar 14, 2013 11:53 am    Post subject: Reply with quote

Agreed Very Happy

Always check here first http://www.saynoto0870.com/search.php

Covers 0845 etc not just 0870 Wink
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Wombler
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Joined: Jul 31, 2010
Posts: 7

PostPosted: Sat Mar 16, 2013 11:22 pm    Post subject: Reply with quote

Only last week I was having a go at the wife for using an 0845 number, then just realised I did. Luckily I phoned from work! shame they didn't answer the local number

Never mind, unit was returned with loads of new parts and looks like new, excellent service, thank you Satmap - now change the number!
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RobBrady
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Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Tue Jun 03, 2014 2:07 pm    Post subject: Reply with quote

We have been contacted by Satmap and they say to use either the 0845 number or techsupport@satmap.com to avoid being frustrated by not receiving a response as the non-0845 numbers are not their standard support numbers and not checked regularly.

I suggest email to those who prefer not use 0845 numbers. Email tends to be the most efficient route to receive support anyway, not least because it leaves a "paper-trail" of what has been said and how it was resolved.
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ChrisJakarta
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Joined: Feb 27, 2010
Posts: 47
Location: Jakarta, Indonesia

PostPosted: Thu Jun 05, 2014 1:03 am    Post subject: Reply with quote

SatMap's Twitter page seems to receive the most attention and prompt responses. Which is a pity, because I don't usually use Twitter, and am upset by the creeping pressure to do so.

Chris
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SimoninEaston
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Joined: Jun 02, 2013
Posts: 44

PostPosted: Sat Jun 14, 2014 1:44 pm    Post subject: Reply with quote

I'm being a bit dim - but what's the problem with ringing an 0845 number...
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RobBrady
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Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Sat Jun 14, 2014 2:06 pm    Post subject: Reply with quote

Some people have the ability to phone standard numbers for free depending on the type of contract they have with their phone service provider. There is usually a cost involved in phoning 0845 numbers as they often (always?) fall outside that type of contract.

Some companies like to use 0845 numbers as they share the money made from the phone call with 0845 number providers - this helps towards their bottom line and therefore, many argue, can help keep the price of their product or service down.

On the other side of the fence, many consumers do not like the fact that companies make extra money at their customer's expense.
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