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Pocket GPS World :: View topic - Important Customer Security Announcement
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Important Customer Security Announcement
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Darren
Pocket GPS Staff
Pocket GPS Staff


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Tue Nov 05, 2013 1:07 pm    Post subject: Important Customer Security Announcement Reply with quote

pocketgpsworld.com
This morning we became aware of a possible breach of our forum user/subscriber email database. A number of our customers have reported receiving spam phishing emails, sent to email addresses that were only used to register on our site. Consequently we suspect our email database may have been compromised.

We are working urgently to identify the source of this breach. We only store Name, User-Name and Email Addresses on our server. We DO NOT store any financial payment information or other personal data. Whilst we proceed with our investigations, we would recommend that you change your passwords for PocketGPSWorld and any other website where you may have used the same user ID and password combination.

Cyber attacks are, unfortunately, a sad reality of any on-line business, the higher the profile of a web-site, the more you become a target for those intent on doing you harm. We take these matters seriously, and will do our utmost to prevent this from happening again.

In the meantime I would like to post a sincere apology to all our customers, your trust in our company, and our services, is highly valued and we very much regret any inconvenience this may cause you.
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Darren Griffin - Editor


Last edited by Darren on Fri Nov 08, 2013 10:01 am; edited 3 times in total
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MaFt
Pocket GPS Staff
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Joined: Aug 31, 2005
Posts: 14804
Location: Bradford, West Yorkshire

PostPosted: Tue Nov 05, 2013 1:58 pm    Post subject: Reply with quote

To change your password you need to click on 'Profile' at the top of the forum pages. Or use this link: http://www.pocketgpsworld.com/modules.php?name=Forums&file=profile&mode=editprofile

MaFt
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Quinny1
Lifetime Member


Joined: Mar 29, 2005
Posts: 200
Location: Ossett.West Yorkshire.UK.

PostPosted: Tue Nov 05, 2013 6:27 pm    Post subject: Reply with quote

MaFt wrote:
To change your password you need to click on 'Profile' at the top of the forum pages. Or use this link: http://www.pocketgpsworld.com/modules.php?name=Forums&file=profile&mode=editprofile

MaFt


Done.
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deano_01
Lifetime Member


Joined: Feb 12, 2009
Posts: 1

PostPosted: Wed Nov 06, 2013 9:54 am    Post subject: Subscription Charges Reply with quote

I have just been charged again via PayPal 14.99 even though I have a subscription that expires in 2034. This was extended subs was taken out 21.10.2012 and I have the email which confirms.
How do I get my money back?
Thanks
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Darren
Pocket GPS Staff
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Wed Nov 06, 2013 10:05 am    Post subject: Re: Subscription Charges Reply with quote

deano_01 wrote:
I have just been charged again via PayPal 14.99 even though I have a subscription that expires in 2034. This was extended subs was taken out 21.10.2012 and I have the email which confirms.
How do I get my money back?
Thanks

This is OT for this thread, please use our support service:

http://www.pocketgpsworld.com/support.php
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Thu Nov 07, 2013 7:37 pm    Post subject: Reply with quote

Where were you earlier today? I got 404 and 403 errors for a while.
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Darren
Pocket GPS Staff
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Thu Nov 07, 2013 7:43 pm    Post subject: Reply with quote

M8TJT wrote:
Where were you earlier today? I got 404 and 403 errors for a while.

We were updating the sites, we did post to Twitter and FaceBook that the PocketGPSWorld.com and CamerAlert.com would be offline for maintenance for a while.
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Darren Griffin - Editor
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Thu Nov 07, 2013 7:45 pm    Post subject: Reply with quote

Perhaps I should start wasting my time on twit thing and face thing then Shocked Thanks for the reply. Very Happy
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Thu Nov 07, 2013 7:48 pm    Post subject: Reply with quote

M8TJT wrote:
Perhaps I should start wasting my time on twit thing and face thing then Shocked Thanks for the reply. Very Happy

Not very easy for us to give status updates in any other way when the site is down.

You don't even need to join Twitter to check and see if we have posted any announcements.
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Darren Griffin - Editor
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Thu Nov 07, 2013 7:53 pm    Post subject: Reply with quote

You could phone everyone personally Shocked I might just have a look at PGPSW on twit thing so as I don't appear to be a plonker asking stupid, well published (the answers) questions in future.
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MaFt
Pocket GPS Staff
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Joined: Aug 31, 2005
Posts: 14804
Location: Bradford, West Yorkshire

PostPosted: Thu Nov 07, 2013 8:52 pm    Post subject: Reply with quote

For The Twitter just go to https://www.twitter.com/PocketGPSWorld and you can see the latest messages. No need to register, no need to sign up, log in etc etc etc

MaFt
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hoolahoops
Lifetime Member


Joined: Aug 07, 2007
Posts: 49
Location: Milton Keynes

PostPosted: Fri Nov 08, 2013 9:21 am    Post subject: Reply with quote

Did you store user's passwords in the clear or were these hashed? Thanks
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Kev

TT Go 950 Live. Fixed Brodit mount
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Darren
Pocket GPS Staff
Pocket GPS Staff


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Fri Nov 08, 2013 9:29 am    Post subject: Reply with quote

hoolahoops wrote:
Did you store user's passwords in the clear or were these hashed? Thanks

No they were hashed, but even that isn't any guarantee these days.
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molerat
Lifetime Member


Joined: Jul 06, 2007
Posts: 190
Location: Very North of the Border

PostPosted: Fri Nov 08, 2013 9:36 am    Post subject: Badly handled ? Reply with quote

I am appalled with the lax way you have handled this serious breach of your security. Why have you not informed ALL of your subscribers with a personal e-mail. Many will not receive or read the news letter or go to the main page. Why do you not have a bold banner on all of the forums and the download pages so there is a chance that ALL of your subscribers stand a chance of receiving this information. 1/10 for your handling of this serious situation I am afraid.
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Garmin Drive 51LMT-S EU
(TT One V3 512MB + RDS TMC UK&RoI v1005 now retired, dead due to withdrawal of manufacturer support)
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hubsy
Lifetime Member


Joined: Apr 27, 2010
Posts: 5

PostPosted: Fri Nov 08, 2013 9:54 am    Post subject: Reply with quote

Thanks for letting us know.

S**t happens.

These lowlife hackers are a pain across the whole internet.
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