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Pocket GPS World :: View topic - Known issue with latest camera download from MyTomTom
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Known issue with latest camera download from MyTomTom

 
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playswell
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Joined: Feb 23, 2008
Posts: 91

PostPosted: Sun Feb 12, 2012 8:04 am    Post subject: Re: Known issue with latest camera download from MyTomTom Reply with quote

1ee wrote:
Just spend considerable time trying to update my TT 1000 unit. The last update was the camera update which came in at around 1.6mb

After downloading I continue to receive a message saying download available? Same item for download appeared the camera update - called TT this morning and received a reply which I have pasted below.

It a bit late because I had already downloaded the update - why do TT not remove the offending code or issue a fix? Sorry to be grumpy but this is a paid service.



This is XXXX from TomTom we just spoke a while ago on the phone concerning the Danish speed camera. The reference number for your query is 120124- xxxxx.

Indeed something is wrong with the Danish speed camera, please do disregard that specific speed camera and you should not have any problem with the downloads.

Thank you for your phone call and should you have any questions or doubts you could contact me directly through the response link located at the bottom of this e-mail and I will do my best.


Hi I had the same problem. However all sorted now connected my 1005 and the download completed. No items available to download
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M8TJT
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Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Sun Feb 12, 2012 10:47 am    Post subject: Re: Known issue with latest camera download from MyTomTom Reply with quote

1ee wrote:
why do TT not remove the offending code or issue a fix?
Because they appear not to be able to do anything quickly, apart from screwing things up.
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spook51
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Joined: Mar 26, 2004
Posts: 548
Location: East Midlands

PostPosted: Sun Feb 12, 2012 12:35 pm    Post subject: Re: Known issue with latest camera download from MyTomTom Reply with quote

M8TJT wrote:
1ee wrote:
why do TT not remove the offending code or issue a fix?
Because they appear not to be able to do anything quickly, apart from screwing things up.


Quote from the TomTom support forum three weeks ago:

"just remove the tick in the box next to the update, as it's the same Denmark file that's being offered for download again and again."
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Sun Feb 12, 2012 1:34 pm    Post subject: Re: Known issue with latest camera download from MyTomTom Reply with quote

spook51 wrote:

Quote from the TomTom support forum three weeks ago:

"just remove the tick in the box next to the update...."


So why on Earth can't they do that at THEIR end?
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spook51
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Joined: Mar 26, 2004
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Location: East Midlands

PostPosted: Sun Feb 12, 2012 2:02 pm    Post subject: Re: Known issue with latest camera download from MyTomTom Reply with quote

Andy_P wrote:
spook51 wrote:

Quote from the TomTom support forum three weeks ago:

"just remove the tick in the box next to the update...."


So why on Earth can't they do that at THEIR end?


Perhaps two weeks and six days ago they did...
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Andy_P
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PostPosted: Sun Feb 12, 2012 2:25 pm    Post subject: Reply with quote

Anyone else noticed that the one-off job to remove the French cameras gets sent to you over and over again too?
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