Home PageFacebookRSS News Feed
PocketGPS
Web
Read the current newsletter! Weekly
Newsletter
SatNav,GPS,Navigation
MacFixer, the iPhone, iPod, and iPad specialists
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - TomTom forcing advance payment for live services
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

TomTom forcing advance payment for live services
Goto page 1, 2, 3  Next
 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
psephton1
Occasional Visitor


Joined: Jul 01, 2007
Posts: 2

PostPosted: Sat Aug 14, 2010 10:12 pm    Post subject: TomTom forcing advance payment for live services Reply with quote

When I've tried to use Live Services (Google) tonight I've got a message saying that my account is still active but I can pay for another 12 months for £47. Since my existing account for Live Services dosen't run out till 27/7/2011, I selected 'No', but I found that I couldn't continue using Live Services (Google) untill I clicked 'Yes'.
I now have an email requiring me to pay up within 14 days.
I think this is very naughty of TomTom.
Back to top
View user's profile Send private message
mikealder
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Sun Aug 15, 2010 2:47 am    Post subject: Reply with quote

Give them a ring on Monday to ask them what they are playing at, the UK support number is 0845 161 0009 - Mike
Back to top
View user's profile Send private message Send e-mail MSN Messenger
SpikeyMikey
Lifetime Member


Joined: Mar 21, 2006
Posts: 852
Location: Hertfordshire. Forever blowing bubbles

PostPosted: Sun Aug 15, 2010 9:37 am    Post subject: Reply with quote

It appears they're trying to stop us paying monthly, when I and others have asked about this, TT support offer 3 months free and cancel the monthly sub, then we'll be obliged to pay annually thereafteras I believe the monthly sub is no longer an option.
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert
Back to top
View user's profile Send private message
2216
Regular Visitor


Joined: Dec 10, 2005
Posts: 245

PostPosted: Sun Aug 15, 2010 10:11 am    Post subject: Re: TomTom forcing advance payment for live services Reply with quote

psephton1 wrote:
When I've tried to use Live Services (Google) tonight I've got a message saying that my account is still active but I can pay for another 12 months for £47. Since my existing account for Live Services dosen't run out till 27/7/2011, I selected 'No', but I found that I couldn't continue using Live Services (Google) untill I clicked 'Yes'.
I now have an email requiring me to pay up within 14 days.
I think this is very naughty of TomTom.


They are also asking me for £47.50 after I did the same.
Back to top
View user's profile Send private message
Seamaster
Frequent Visitor


Joined: Jun 05, 2006
Posts: 331

PostPosted: Sun Aug 15, 2010 5:13 pm    Post subject: Reply with quote

Got exactly the same problem. But I'm paid up for nearly two years, as I paid for a year at the the old price just before they reduced it and extended my subs accordingly, so I keep clicking "no".

But Google search is effectively disabled, as the unit won't take no for an answer when it asks if you want to extend your current subscription. It chucks you back, and when you press "Google" again, the same thing happens. An endless loop with no way to access the Google service you're already a paid up subscriber to! FFS!

What with this and the new software/SIM card débâcle, it seems Tomtom are on a kamikaze mission to p¡ss off as many customers as possible. If I wasn't locked in to a extended subscription for LIVE services, I'd be binning the bloody thing and moving on.
Back to top
View user's profile Send private message
mikealder
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Sun Aug 15, 2010 5:28 pm    Post subject: Reply with quote

In order for me to provide some feedback straight to TomTom on this issue can those of you experiancing this problem post back with the Navcore version you are running along with the model number of the hardware - Mike
Back to top
View user's profile Send private message Send e-mail MSN Messenger
Seamaster
Frequent Visitor


Joined: Jun 05, 2006
Posts: 331

PostPosted: Sun Aug 15, 2010 5:35 pm    Post subject: Reply with quote

I've already emailed Tomtom about it.

I've got a 740 running 8.371 (reinstalled recently post all that Error 1008 business).
Back to top
View user's profile Send private message
willis
Occasional Visitor


Joined: Mar 06, 2006
Posts: 52

PostPosted: Sun Aug 15, 2010 8:11 pm    Post subject: Reply with quote

I'm having the same problem. Just tried to use my LIVE services (I have a fully paid up TT subscription until sometime in 2011) and when I click to connect to google on the unit it says "To access this service, you need to connect you device to TomTom HOME.".

I rarely connect to TT Home as I can't be bothered with it - I just upload the speed cameras from Pocketgps every few months. It worked fine before and should continue to do so until my subscription runs out. I am going on holiday next week and was relying upon this feature as we are camping. NOT HAPPY!

I have a TT GO LIVE 750 which I bought with a 12 month LIVE subscription in Jan 2010. WTF is TT trying to do?!

Go 750 LIVE. 750 Europe map.
App 9.026 and Map v840.2566.


Last edited by willis on Sun Aug 15, 2010 9:12 pm; edited 1 time in total
Back to top
View user's profile Send private message
zardoz
Lifetime Member


Joined: Jan 03, 2006
Posts: 76

PostPosted: Sun Aug 15, 2010 8:19 pm    Post subject: Reply with quote

mikealder wrote:
In order for me to provide some feedback straight to TomTom on this issue can those of you experiancing this problem post back with the Navcore version you are running along with the model number of the hardware - Mike


Go 950 LIVE. 850 Europe map.
Navcore 9.026 and 9.054. Problem originally started on 9.026 about 4 days ago.

Z.
Back to top
View user's profile Send private message
jeff12
Occasional Visitor


Joined: Jul 26, 2006
Posts: 13

PostPosted: Mon Aug 16, 2010 9:28 am    Post subject: Reply with quote

I also had the same problem about a month ago I cancelled my monthly subs and I wont be renewing on a yearly basis.
Back to top
View user's profile Send private message
psephton1
Occasional Visitor


Joined: Jul 01, 2007
Posts: 2

PostPosted: Mon Aug 16, 2010 1:36 pm    Post subject: Reply with quote

Mike, I've got a 940 running 8.371.

I rang customer support as you suggested and the guy I spoke to hadn't heard of the problem before. He said that he'd escalate it.

Thanks for your help.

I've not upgraded to V9 since the PocketGPSWorld warning in the newsletter dated 23/7/10. Do you know if that's resolved?
Back to top
View user's profile Send private message
playswell
Regular Visitor


Joined: Feb 23, 2008
Posts: 91

PostPosted: Mon Aug 16, 2010 4:19 pm    Post subject: 940 Reply with quote

I have the same problem on a 940 running app 8.371 strange thing is

HD traffic 12/1/2011

safety alerts 12/1/2011

Fuel prices 12/1/2011

live services 12/1/2011

local search with google 8/10/2009

live services (again) 12/01/2011

tomtom weather 8/10/2009

tomtom Buddies 12/1 2011
_________________
Lift Tester/Adjuster
Back to top
View user's profile Send private message
pee-jay
Occasional Visitor


Joined: Dec 06, 2005
Posts: 20

PostPosted: Tue Aug 17, 2010 9:23 am    Post subject: Reply with quote

540 / 8.371 for me. Same problem.
Back to top
View user's profile Send private message
pee-jay
Occasional Visitor


Joined: Dec 06, 2005
Posts: 20

PostPosted: Tue Aug 17, 2010 9:28 am    Post subject: Reply with quote

Just noticed - interestingly, I have the same issue as the above poster with Live services expiry dates.

i.e. "Live services" appears twice in the list.

"Local search with google" and weather shown as expiring 24/10/09 while all other services run till 3/11.
Back to top
View user's profile Send private message
MrT
Frequent Visitor


Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25

PostPosted: Tue Aug 17, 2010 9:40 am    Post subject: Reply with quote

940 8.371 and the same again. I entered it as a support question with TomTom. Google goves me the "Something went wrong. If this keeps happening check with TomTom HOME if there is a new application version available". I somehow don't think 9.054 is going to help with Live Services.

It has just now started telling me that my Live Services are still active (April 2012) and do I want to renew for a year. Well as I am on already on the prepaid with 21 months left, I do not want to renew.
_________________
Drivelux


Last edited by MrT on Tue Aug 17, 2010 9:59 am; edited 1 time in total
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Goto page 1, 2, 3  Next
Page 1 of 3

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.11 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
20.082 (10 Aug 22)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping