It's here - Michelin Green Guides

michaelj2 · Regular Visitor Joined: Oct 05, 2006 Posts: 157

Thank you. I have sent a number of emails but they keep bouncing back for some reason. I will try again.

BigPerk · Posted: Mon Jun 28, 2010 9:59 am Post subject:

michaelj2 wrote

michaelj2 · Regular Visitor Joined: Oct 05, 2006 Posts: 157

As I travelling to France this week, I decided to try to buy the Michelin Guide (yes again), directly using Fresh. It worked fine (I did not upgrade to any new version) and downloaded to my 8310 with no problems. I still have not had any reply from Navigon to my emails!

Still looking forward to the new 70 Live Model

michaelj2 · Regular Visitor Joined: Oct 05, 2006 Posts: 157

Just an update on this to be fair to Navigon. I received an email from support this morning:

"thank you for contacting the NAVIGON support team.
We could see that you already bought "Michelin Guide to Restaurants and Hotels" again and that this order is active in your acount. Our question is now if everything is ok now and if you can use the product now? We also sent a request to our shop to cancel your first order. The case number for this request is CAS-196753-7DYY. You will receive a email about this as soon as we have the answer from our shop.
If you have further questions in the meantime, do not hesitate to contact us again."

so they are quite responsive and understanding.

BigPerk · Posted: Tue Jun 29, 2010 10:18 am Post subject:

Thanks for letting us (ME!) know that. I've been getting quite concerned about the deterioration in their support, and your experience is very encouraging. One person had been complaining about having bought a product which they couldn't install (the Fresh problem I think) and having a refund refused, so I actually didn't think they would do that, never mind be so proactive.

I'm still waiting for the new Fresh as I want to buy the two guides off the International site and save myself ~ £11, with the £ doing well against the €. That is supposed to be tomorrow Thumbs Up

.
_________________
David
(Navigon 70 Live, Nuvi 360)

michaelj2 · Regular Visitor Joined: Oct 05, 2006 Posts: 157

I have been using the Michelin guide on my 8310 over the last 5 days in France and I must say that, in general, I am disappointed. For those of us who were the owners of the Via Michelin PND it is a particularly disappointing experience. To look up a restaurant or hotel you MUST specify the exact town or village in which the place is located. As you know many of the nicest restaurants and hotels in France are not in the towns. So it is very limiting but of course still useful.

In 2 out of 3 times, I did not end up at the proper location of the restaurant or hotel, but I seem to recall this was an issue with the ViaMichelin PND as well. In one case, I was spectacular directed to a farm house on some narrow track when I was being directed to a well known hotel near Annonnay whilst I was trying to get there before the restaurant closed! We were not even close!

I will now go back to my previous practice of carrying my ViaMichelin PND with me and using the exact address for the establishment I am looking for.

BigPerk · Posted: Fri Jul 16, 2010 10:42 am Post subject:

Hi michaelj2 - sorry to hear about your disappointment, but glad that you are still flying the VM flag!

I'm not saying this is a complete solution (using your VM IS I guess the most direct) but without a spare VM, there are a couple of additional (& undocumented of course) ways of searching for POIs that Navigon did tell me about (under pressure!), which would allow you to at least search a locality you are interested in, rather than a precise location. Just in case they are of any use, they are

(While NOT Navigating)

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