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730 go no picture

 
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crypticx
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PostPosted: Thu Sep 17, 2009 1:04 pm    Post subject: 730 go no picture Reply with quote

coming home today 730 working ok then the screen went blank.still telling me directions.but no picture.tried reset.still the same.its the first time ive had traffic plugged in.cant sort it.never done it before.at a loss.if you can help thanks in advance
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mikealder
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PostPosted: Thu Sep 17, 2009 1:39 pm    Post subject: Reply with quote

Connect it to the PC and use Windows Explorer to view the drive letter associated with the TomTom, there should be three bmp files in the root of the device:

antitheftw.bmp
lowbatteryw.bmp
splashw.bmp

Can you see the above three files? - Mike
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crypticx
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PostPosted: Thu Sep 17, 2009 2:37 pm    Post subject: Reply with quote

sorry about this mike just been up to halfords with it they had a look atnd sent it off for repair. now without satnav for 10 days or at least thats what they say.dont know what it is .went to yorkshire with it early this morning was ok. coming back the picture just went off but it kept the voice on ok.reset it you could just about see the screen picky was flickering.but audio was perfect.oh well we will see thanks again mike.will let you know what it was if they tell me
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mikealder
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PostPosted: Thu Sep 17, 2009 4:01 pm    Post subject: Reply with quote

Having re-read your first post it sounds like the either the backlight or the backlight inverter has packed up so its not really a DIY repair - Mike
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erinafare
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PostPosted: Thu Sep 17, 2009 9:33 pm    Post subject: Reply with quote

Hi
The same thing happened to my Go530 and I only had it for five weeks.
Halfords have sent it back to TT. Should be back this weekend will be interesting to see what the problem was it looks as if it is across the range of models.

Chris
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Andy_P
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PostPosted: Fri Sep 18, 2009 2:44 am    Post subject: Reply with quote

Guys... Don't forget you do not have to accept a lengthy repair. You are within your rights to insist on a refund or a new one straight away.
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crypticx
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PostPosted: Fri Sep 18, 2009 4:12 pm    Post subject: Reply with quote

Andy_P wrote:
Guys... Don't forget you do not have to accept a lengthy repair. You are within your rights to insist on a refund or a new one straight away.


tried that at the shop they said they had a spare one.but hence they couldnt find it got sick of arguing with them
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DennisN
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PostPosted: Fri Sep 18, 2009 9:55 pm    Post subject: Reply with quote

crypticx wrote:
Andy_P wrote:
Guys... Don't forget you do not have to accept a lengthy repair. You are within your rights to insist on a refund or a new one straight away.
tried that at the shop they said they had a spare one.but hence they couldnt find it got sick of arguing with them
That's why I go to Comet, Halfords and PC World. If they haven't got one in stock I insist they ring round to find another branch which has. I've even gone into another branch and got an exchange without going to the original branch first! One Halfords manager brought me one next day from his local branch.
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erinafare
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PostPosted: Sat Sep 19, 2009 4:18 pm    Post subject: Reply with quote

Hi
Go530 now back from TT.
They put in new backlight and new battery.
No complaints about repair turnaround but should a unit that was only one month old and only used about 5 times and always run on power need these replacements.

Chris
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Love all the modern technology


Go 1005
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mikealder
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PostPosted: Sat Sep 19, 2009 4:22 pm    Post subject: Reply with quote

Most electronic gadgets if they are going to fail will do so in the first few months of usage, now its fixed it should work for its expected life, a sat nav is difficult to judge in terms of how long this is expected to be, the battery is usually the first part to fail, but I would expect 3 years from a device thats looked after - Mike
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erinafare
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PostPosted: Sat Sep 19, 2009 4:25 pm    Post subject: Reply with quote

Thank you
Christine
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Love all the modern technology


Go 1005
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crypticx
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PostPosted: Sun Sep 20, 2009 1:21 pm    Post subject: Reply with quote

erinafare wrote:
Hi
Go530 now back from TT.
They put in new backlight and new battery.
No complaints about repair turnaround but should a unit that was only one month old and only used about 5 times and always run on power need these replacements.

Chris


could i enquire how long it took .they said 10 days to me?thanks
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erinafare
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PostPosted: Sun Sep 20, 2009 1:45 pm    Post subject: Reply with quote

Hi
It took 10 working days.

I took it in on a Saturday morning so it did not go to TT until the Monday.
It was available for collection on Friday of the following week.
So allowing for travel time (it went to Aberdeen) not too bad.
The screen seems to be sharper so it may have had a fault from the start.

Hope that helps
Chris
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Christine from Essex Grey Surfer but young at heart.
Love all the modern technology


Go 1005
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crypticx
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PostPosted: Sun Sep 20, 2009 1:59 pm    Post subject: Reply with quote

erinafare wrote:
Hi
It took 10 working days.

I took it in on a Saturday morning so it did not go to TT until the Monday.
It was available for collection on Friday of the following week.
So allowing for travel time (it went to Aberdeen) not too bad.
The screen seems to be sharper so it may have had a fault from the start.

Hope that helps
Chris


thanks m8 will let you know the score
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