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No response from technical support

 
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Oldie
Pocket GPS Moderator
Pocket GPS Moderator


Joined: 22/11/2002 13:33:48
Posts: 992
Location: Surrey, UK

PostPosted: Thu Jul 01, 2004 8:29 pm    Post subject: No response from technical support Reply with quote

On the 1st of June I posted two questions on the MM Forum and still I have not had a reply - even after sending them reminders. My questions are

Keywords in JPR file, Calibration parameters for scanned maps
Is there a complete list of keywords available? I would like to be able to store the WGS84 Datum Shift values that are entered in the Edit Map Data dialog box in the JPR file.

Calibrating self-scanned maps
1. Is there any information available on the form of the transformation when more than 3 calibration points are used?

2. Is the Datum: entry on the Edit Map Data dialog box used in any transformation, or is it just a label? If datum transformations to WGS84 are applied then which datum keywords are acceptable?

Can anyone help Question
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BrianA
Regular Visitor


Joined: Nov 22, 2003
Posts: 91
Location: Washington, UK

PostPosted: Sat Jul 03, 2004 7:23 am    Post subject: Reply with quote

No help I'm afraid (I'd like to know the answer to your questions aswell!), but just to say that I posted 2 queries on their support forum in June. One was never answered the other never appeared (it was a chase-up on the first one and they obviously binned it!). Whilst I like the product, so far their tech support appears to be lacking, putting it mildly Evil or Very Mad
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Brian Abbott

Go 520 + Navcore 8
(was a happy PDA user until TT stopped updating the software)
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Oldie
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Joined: 22/11/2002 13:33:48
Posts: 992
Location: Surrey, UK

PostPosted: Sat Jul 03, 2004 2:22 pm    Post subject: Reply with quote

It would seem that the Memory-Map moderator is alive even if technical support is not. My questions on the Memory-Map forum have now been removed Exclamation
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