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spannersatcx
Regular Visitor
Joined: Mar 17, 2006
Posts: 60
Location: Cheshire
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 Posted: Wed Jan 07, 2009 2:11 pm Post subject: New map purchase - connection timed out |
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| I have been trying to buy the latest map with updates for the last 2 days everytime I select continue it fails with the following message - operation timed out unable to connect to secure.bibit.com. Any fix known, or cause or is it just the tomtom servers are rubbish! |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Wed Jan 07, 2009 3:51 pm Post subject: |
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bibit.com is the money handler used by TomTom, so I would presume that there was a problem when you were making the financial transaction.
Other than that I can offer no help as to what the cause was. 
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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spannersatcx
Regular Visitor
Joined: Mar 17, 2006
Posts: 60
Location: Cheshire
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| Posted: Sat Jan 10, 2009 11:54 am Post subject: |
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How long should it take support to answer or help with a problem, I reported it over 3 days ago and no response, the problem is that the discounted map offer runs out in a few days!
I have tried 2 different pc's still the same timeout problem, even tried buying it direct from their website where it says instructions will be e-mailed on how/where to download, still won't work. |
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Anita
Pocket GPS Moderator
Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey
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| Posted: Sat Jan 10, 2009 11:58 am Post subject: |
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Try giving them a ring on Monday. The number's 0845 161 0009.
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Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21 |
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spannersatcx
Regular Visitor
Joined: Mar 17, 2006
Posts: 60
Location: Cheshire
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| Posted: Tue Jan 13, 2009 1:26 pm Post subject: |
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The reply I eventually got was | Quote: | Have you tried placing all the orders from the same computer? It could be possible that your IP address cannot be verified by our payment service provider as it could be going through an anonymous proxy server.
If that is the case I would ask that you try placing the order from another computer on a different network. Please let us know if you can place the order doing so.
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No other pc to try, so I gave it one more go and lo and behold it did it this time.  |
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