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Cannot change email address

 
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orson
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Joined: Jan 06, 2006
Posts: 6
Location: Derbyshire, England

PostPosted: Mon Sep 15, 2008 9:39 am    Post subject: Cannot change email address Reply with quote

I need to change my email address, but every time I try to do so through the 'My Account' page, I get the following error after clicking 'save changes';

The html tags you attempted to use are not allowed

If you are trying to post images or links in the forums it is advisable to use BBCode


I've tried not entering the password, entering it once, entering it twice, but all produce the same message. I've tried changing my avatar, but that made no difference. I get the same result using Firefox 2 and Internet Explorer 7.

Any advice on what I'm doing wrong?

Thanks Smile
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Mon Sep 15, 2008 10:22 am    Post subject: Reply with quote

An error sometimes triggered by a partial login. Try logging out of the forums completely then logging back in and retrying.
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Darren Griffin
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orson
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Joined: Jan 06, 2006
Posts: 6
Location: Derbyshire, England

PostPosted: Mon Sep 15, 2008 10:53 am    Post subject: Reply with quote

Thanks for the quick reply.

Unfortunately, that hasn't worked. I just tried it again, logged out of the forum, cleared cache & cookies, and even re-booted my PC, but still the same error.

Anything else I can try?

Thanks in advance.
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Darren
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Joined: 11/07/2002 14:36:40
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PostPosted: Mon Sep 15, 2008 10:58 am    Post subject: Reply with quote

orson wrote:
Thanks for the quick reply.

Unfortunately, that hasn't worked. I just tried it again, logged out of the forum, cleared cache & cookies, and even re-booted my PC, but still the same error.

Anything else I can try?

Thanks in advance.

Drop an email to supportATpocketgpsworld.com and we'll make the change manually for you.
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Darren Griffin
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orson
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Joined: Jan 06, 2006
Posts: 6
Location: Derbyshire, England

PostPosted: Mon Sep 15, 2008 11:07 am    Post subject: Reply with quote

Okay, thanks.

I'm going to try a different PC in a little while as this one goes through a proxy server which may be caching information, so I'll try one which has a direct connection.

Failing that, I'll send a support request in.

Thanks again.
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jenifarjack
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Joined: Aug 07, 2009
Posts: 1

PostPosted: Fri Aug 07, 2009 12:32 pm    Post subject: Reply with quote

Hi..
i am jenifar..

i have also like that problem.
I need to change my email address, I try to do through the 'My Account' page. plz suggest me what should i do?

regards,
jenifar.
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Oldboy
Pocket GPS Moderator
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Joined: Dec 08, 2004
Posts: 10641
Location: Suffolk, UK

PostPosted: Fri Aug 07, 2009 12:55 pm    Post subject: Reply with quote

The best way is to raise a Support Ticket on the Support Contact Form.
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wookie
Lifetime Member


Joined: Feb 02, 2006
Posts: 14
Location: Leeds, West Yorkshire

PostPosted: Fri Dec 21, 2012 11:08 pm    Post subject: Reply with quote

OK, so it's an old thread - but I've just been trying to change my email address on the Personal Information page and whilst you can edit the address, the change isn't sticking. After a bit of trying alternatives I found that if you click on Profile in the Subscribers Forum area then the email address is editable on the Registration Information page, and the edit works.

Hope this helps.

Cheers,

Andy
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