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paid subs, no database???

 
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steveshea02
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Joined: May 13, 2007
Posts: 1

PostPosted: Thu Apr 17, 2008 9:12 am    Post subject: paid subs, no database??? Reply with quote

ok, i just paid/ renewed my subs by paypal, unlike the advice given by yourselves. my paypal account is telling me you have recieved payment and it is complete. why can i not download the camera database??? please advise
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PaulB2005
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Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Thu Apr 17, 2008 9:20 am    Post subject: Reply with quote

Have you read this thread yet?

Quote:
Q. I've paid using PayPal. Why am I not a Member yet?

A. When you make a payment through PayPal that is funded by Instant Bank Transfer (the vast majority of transactions) we receive your payment and you become a Member immediately.

If you are an existing PayPal customer and do not elect to pay by credit card you therefore elect to pay by a transfer from an existing PayPal account - this transfer takes the form of a virtual cheque, called an eCheque.

All those that are able to use a credit card get instant access.

The rule of thumb is, if you have used PayPal and haven't paid by credit card then you have paid by eCheque.

If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system. As soon as payment clears (usually up to 8 working days, but sometimes longer - we have had reports of up to 14 days clearance) you will receive your membership details automatically.

We do mention it on the payment page, but in amongst all the other information, understandably, it can be missed.

Your 1st email subject line from PayPal will read 'Receipt for Your Payment to PocketGPSWorld.com Ltd' whereas the 2nd email will read 'eCheque Payment Complete'.


Can you check in your PayPal account that you haven't paid by eCheque?

It would also help if you could explain exactly what problems you are having and what messages you see that prevent you downloading the database.
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MaFt
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Joined: Aug 31, 2005
Posts: 14846
Location: Bradford, West Yorkshire

PostPosted: Thu Apr 17, 2008 9:38 am    Post subject: Re: paid subs, no database??? Reply with quote

steveshea02 wrote:
ok, i just paid/ renewed my subs by paypal, unlike the advice given by yourselves. my paypal account is telling me you have recieved payment and it is complete. why can i not download the camera database??? please advise


if you email subscriptionsATpocketgpsworld.com (change AT for @) with your transaction id then someone will check the account for you.

MaFt
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Thu Apr 17, 2008 10:13 am    Post subject: Reply with quote

Although our subscription system is automated and in the vast majority of cases activation is instant, on occasion internet glitches result in our servers not receiving the activation code from PayPal. When this occurs the payment is left in limbo as has happened here.

PayPal has been playing up all morning which may explain the issue you had.

We have now verified your payment and manually activated your subscription, please accept our apologies for the delay on this occasion.
_________________
Darren Griffin - Editor
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