Installing 521 update on a Palm problem

ianhb

Following TomTom's install instructions, I have downloaded the .exe to my desktop and double clicked on it. I get the error "No SETUP information found on disk or CD-ROM" I can't get past this...

Anyone have any ideas please?

Is it just me, or do other people find that TomTom's products never install as they should in accordance with their instructions...? Rolling Eyes

lupos0_1 · Posted: Thu Mar 16, 2006 5:37 pm Post subject:

In my opinion, the instructions leave a lot to be desired..........
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7272Andy · Posted: Thu Mar 16, 2006 5:52 pm Post subject:

I used the zip file download and had no problems, but I'll have a look at the exe and let you know what happens.

Andy
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7272Andy · Posted: Thu Mar 16, 2006 6:11 pm Post subject:

Strange worked perfectly for me Confused

.

The file you downloaded should be a standard executeable zip file which will unpack to a temporary folder and then auto install, as I couldn't replicate your problem I would suggest you have three courses of action.

1. Try opening the exe file using winzip or a similar utility, extracting the files to a temporary folder of your own and then run the setup.exe file.

2. Download the zip version and proceed as above.

3. Contact TomTom (but I don't hold out much hope with this one) Wink

.

Regards
Andy
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ianhb · Posted: Thu Mar 16, 2006 6:28 pm Post subject:

7272Andy · Posted: Thu Mar 16, 2006 6:38 pm Post subject:

No, I made my first installation at home, but the two updates (5.120 and 5.201) were made on a spare pc in the office.

Did setup execute at all?
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eillo7 · Regular Visitor Joined: Aug 19, 2005 Posts: 199

TuurG · Posted: Thu Mar 16, 2006 11:36 pm Post subject:

to avoid the obvious:
1. do you have a CD-rom in your drive? if so, remove it.
2. do you have HotSync installed
3. did you try to download the zip version instead, and still have the same problem?
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ianhb · Posted: Thu Mar 16, 2006 11:56 pm Post subject:

ianhb · Posted: Fri Mar 17, 2006 8:10 am Post subject:

I've not got this to install from the zip file :D Previously I was trying to run setup.exe from the compressed folder, which is never going to work. Embarassed

Couldn't get TomTom's upd .exe to work though...

I think that I saw a thread on here saying that 5.201 always installs to memory and never to the SD card and that the icon on the applications page might be pointing to the SD card and therefore never run the updated version. I seem to have this problem, but cannot find the thread again. Can anyone post the solution please?

Thanks

7272Andy · Posted: Fri Mar 17, 2006 11:53 am Post subject:

Morning ianhb,

Sorry but I''ve neither seen the thread you are referring to nor have I heard of that problem, but I'm still pretty sure we can solve yours.

OK I have two questions:

Do you have a card reader on your PC?

Can you have a look in your TomTomMaps folder on your PC? This will be located somewhere like C:\Palm\your_device_name\TomTomMaps, the precise location will be dependent upon where your palm backup files are.

If the setup.exe has executed properly two files should now reside in this folder;
navigator.cab
navigator.ini

Can you confirm whether this is the case?
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ianhb · Posted: Fri Mar 17, 2006 3:32 pm Post subject:

7272Andy · Posted: Fri Mar 17, 2006 3:55 pm Post subject:

Exactly where I was going, glad you're all up and running now :D .
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