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Installing 521 update on a Palm problem

 
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ianhb
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PostPosted: Thu Mar 16, 2006 11:39 am    Post subject: Installing 521 update on a Palm problem Reply with quote

Following TomTom's install instructions, I have downloaded the .exe to my desktop and double clicked on it. I get the error "No SETUP information found on disk or CD-ROM" I can't get past this...

Anyone have any ideas please?

Is it just me, or do other people find that TomTom's products never install as they should in accordance with their instructions...? Rolling Eyes
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lupos0_1
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PostPosted: Thu Mar 16, 2006 5:37 pm    Post subject: Reply with quote

In my opinion, the instructions leave a lot to be desired..........
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7272Andy
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PostPosted: Thu Mar 16, 2006 5:52 pm    Post subject: Reply with quote

I used the zip file download and had no problems, but I'll have a look at the exe and let you know what happens.

Andy
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7272Andy
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PostPosted: Thu Mar 16, 2006 6:11 pm    Post subject: Reply with quote

Strange worked perfectly for me Confused .

The file you downloaded should be a standard executeable zip file which will unpack to a temporary folder and then auto install, as I couldn't replicate your problem I would suggest you have three courses of action.

1. Try opening the exe file using winzip or a similar utility, extracting the files to a temporary folder of your own and then run the setup.exe file.

2. Download the zip version and proceed as above.

3. Contact TomTom (but I don't hold out much hope with this one) Wink .

Regards
Andy
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ianhb
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PostPosted: Thu Mar 16, 2006 6:28 pm    Post subject: Reply with quote

7272Andy wrote:

2. Download the zip version and proceed as above.

Tried this - no error, nothing happened Sad
Quote:

3. Contact TomTom (but I don't hold out much hope with this one) Wink
Ah, a comedian Rolling Eyes
Quote:
Strange worked perfectly for me Confused .

Are you doing this on the same PC that you originally installed TTN5 from? Might this be a pre-requisite to the upgrade Question
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7272Andy
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PostPosted: Thu Mar 16, 2006 6:38 pm    Post subject: Reply with quote

No, I made my first installation at home, but the two updates (5.120 and 5.201) were made on a spare pc in the office.

Did setup execute at all?
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eillo7
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PostPosted: Thu Mar 16, 2006 6:45 pm    Post subject: Reply with quote

ianhb wrote:
Are you doing this on the same PC that you originally installed TTN5 from? Might this be a pre-requisite to the upgrade Question


I have not heard of any such limitation, and like our friendly and helpful comedian 7272Andy I do not encounter any problems with the Tomtom .exe file from their website.

We are talking about the same file aren't we? This one:

http://www.tomtom.com/support/index.php?Language=1&FID=3361

Seems like a problem with your PC - is there anything unusual about your setup?
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TuurG
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PostPosted: Thu Mar 16, 2006 11:36 pm    Post subject: Reply with quote

to avoid the obvious:
1. do you have a CD-rom in your drive? if so, remove it.
2. do you have HotSync installed
3. did you try to download the zip version instead, and still have the same problem?
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ianhb
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PostPosted: Thu Mar 16, 2006 11:56 pm    Post subject: Reply with quote

eillo7 wrote:

We are talking about the same file aren't we? This one:

http://www.tomtom.com/support/index.php?Language=1&FID=3361
Yup. I'll download it again, just in case...
Quote:

Seems like a problem with your PC - is there anything unusual about your setup?
Not that I'm aware of. It's a Sony Vaio running XP Pro - never encountered any other unusual problems.
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ianhb
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PostPosted: Fri Mar 17, 2006 8:10 am    Post subject: Reply with quote

I've not got this to install from the zip file :D Previously I was trying to run setup.exe from the compressed folder, which is never going to work. Embarassed Couldn't get TomTom's upd .exe to work though...

I think that I saw a thread on here saying that 5.201 always installs to memory and never to the SD card and that the icon on the applications page might be pointing to the SD card and therefore never run the updated version. I seem to have this problem, but cannot find the thread again. Can anyone post the solution please?

Thanks
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7272Andy
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PostPosted: Fri Mar 17, 2006 11:53 am    Post subject: Reply with quote

Morning ianhb,

Sorry but I''ve neither seen the thread you are referring to nor have I heard of that problem, but I'm still pretty sure we can solve yours.

OK I have two questions:

Do you have a card reader on your PC?

Can you have a look in your TomTomMaps folder on your PC? This will be located somewhere like C:\Palm\your_device_name\TomTomMaps, the precise location will be dependent upon where your palm backup files are.

If the setup.exe has executed properly two files should now reside in this folder;
navigator.cab
navigator.ini

Can you confirm whether this is the case?
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ianhb
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PostPosted: Fri Mar 17, 2006 3:32 pm    Post subject: Reply with quote

7272Andy wrote:
OK I have two questions:

Do you have a card reader on your PC?

Can you have a look in your TomTomMaps folder on your PC? This will be located somewhere like C:\Palm\your_device_name\TomTomMaps, the precise location will be dependent upon where your palm backup files are.

If the setup.exe has executed properly two files should now reside in this folder;
navigator.cab
navigator.ini

Can you confirm whether this is the case?

Yes and No ;)

I think I have solved my problem by reference to another thread. I found the CAB file in the upd521.zip folder and copied, renaming along the way, Munich.bin and data.chk to my SD card.

So, unless I have overlooked anything, I'm sorted for the moment.

Thanks for you help Smile
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7272Andy
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PostPosted: Fri Mar 17, 2006 3:55 pm    Post subject: Reply with quote

Exactly where I was going, glad you're all up and running now :D .
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