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Has your TTN5 upgrade shipped yet?
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iancjc
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Joined: 10/02/2003 14:19:44
Posts: 749
Location: United Kingdom

PostPosted: Thu Jun 09, 2005 9:47 am    Post subject: Reply with quote

both my orders just turned up - unfortunately toi my office (40 miles each way) and I'm not due in until lunch.

Ian
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rinkrat
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Joined: Dec 02, 2004
Posts: 76
Location: Peterborough UK

PostPosted: Thu Jun 09, 2005 10:02 am    Post subject: Reply with quote

Order number 538***

Ariived 9.15am this morning.

I can confirm that all I have is CDS 6x maps and 1 application ! no sign of the SD card, but my order is still showing on Tom Tom site as partially shipped with item/s to follow, so who knows ?

Rinkrat
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MarkHewitt
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Joined: Nov 16, 2004
Posts: 1077
Location: Chester-le-Street & York

PostPosted: Thu Jun 09, 2005 3:53 pm    Post subject: Reply with quote

I asked TomTom why my order hadn't shipped

Quote:
Thank you for your email. There is no way to verrify when an order will be shipped. There are many logistical factors that come into play. It is entirrely possible that one preson can order before another and STILL get thier order later. This is why we do not guarantee a deliveery time ans suggest 5 weeks.


Personally I would classify that as 'pathetic'
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nigelw
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Joined: Jan 26, 2005
Posts: 35

PostPosted: Thu Jun 09, 2005 4:24 pm    Post subject: Reply with quote

The status of my order is a little bit indeterminate.

This morning I received an email with an invoice dated 3 June (the day I ordered) so I went over to the TomTom status page to see what was happening. The order status now shows as "Captured". WTF?

If I follow the "Captured" link a window pops-up with the timeline of the order, which shows that it's transitioned from "New" on the 3rd. to "Authorized" then the shipping status chaged to "Warehouse" on the 3rd. On the 8th the shipping status chaged to "Shipped" at 1:47pm and then again to "" i.e. blank at 8:35pm. I've not received any shipping confirmation email.

So I really don't know what status my order is in at the moment.
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nigelw
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Joined: Jan 26, 2005
Posts: 35

PostPosted: Thu Jun 09, 2005 5:22 pm    Post subject: Reply with quote

nigelw wrote:
The status of my order is a little bit indeterminate.

This morning I received an email with an invoice dated 3 June (the day I ordered) so I went over to the TomTom status page to see what was happening. The order status now shows as "Captured". WTF?

If I follow the "Captured" link a window pops-up with the timeline of the order, which shows that it's transitioned from "New" on the 3rd. to "Authorized" then the shipping status chaged to "Warehouse" on the 3rd. On the 8th the shipping status chaged to "Shipped" at 1:47pm and then again to "" i.e. blank at 8:35pm. I've not received any shipping confirmation email.

So I really don't know what status my order is in at the moment.


Typical, about an hour after sending this I received an email confirming shipping of the order (sent about 26 hours after the shipping time).
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GlenW
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Joined: May 28, 2005
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PostPosted: Thu Jun 09, 2005 6:41 pm    Post subject: Reply with quote

My order which was placed on the 1st June is in the 5467xx range. Money was taken on the same day. Today I received two emails - one an invoice and another saying that the item had been shipped.

When I checked the tracking number it just appears to indicate that TT have placed an order for the shipping rather than actually sending it. The TT site is currently showing the order as Captured.

Whilst you can understand the demand for the upgrade they have been saying it is on the way for sometime and should have been ready for any demands for the upgrade.
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brob108
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Joined: Jun 02, 2005
Posts: 36

PostPosted: Thu Jun 09, 2005 8:25 pm    Post subject: Reply with quote

Damn damn damn! I've got back from work and found a UPS delivery note dropped through my door. This can only mean one thing - they tried to deliver it when I was out!!!

Was I expecting it? Noooooo! No email from TomTom and my order just said Authoriesed Warehouse. If I'd know I could have made arrangments!

Dang and curses! Rolling Eyes

Hopefully tomorrow now.
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lads2000
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Joined: May 25, 2005
Posts: 60

PostPosted: Thu Jun 09, 2005 9:04 pm    Post subject: Reply with quote

Order No. 552xxx

Status has just changed to Captured - I still have no confirmation or Invoice or shipping.

By reading some of the other posts it looks like I shall have mine deliveryed shortly..... Laughing

However my estimation is that the delivery will either take place on Saturday
to my work address where there will be no body there or it will be shipped Monday..... Unfortunatly I shall be out all next week untill Friday Crying or Very sad

So Looks like I will have mine next week unless UPS do a sterling and get it to me tomorrow but I doubt it
Confused
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Andyd32
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Joined: Oct 26, 2004
Posts: 29
Location: United Kingdom

PostPosted: Thu Jun 09, 2005 9:17 pm    Post subject: Reply with quote

Order number 546XXX.

Received shipping email on the 8th. Shipped at 1:47pm.

Tried tracking the order, but still says under status 'Billing information received' and 'UPS has received shipper's billing information electronically. Billing information received does not indicate shipment pickup or drop-off. Please contact the shipper for more details'.

I think its going to be one of those weeks.
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jonmat
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Joined: Sep 10, 2004
Posts: 79

PostPosted: Thu Jun 09, 2005 10:01 pm    Post subject: Reply with quote

jonmat wrote:
Order no. 556XXX, warehouse.


Now showing as captured, when I click on it the history is showing as shipped. I haven't received any emails notifying me it has been shipped though.
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julianbarker
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Joined: Apr 12, 2005
Posts: 431

PostPosted: Thu Jun 09, 2005 10:17 pm    Post subject: Reply with quote

I knew I would be out today and tomorrow - but expected delivery today - UPS left the package on the doorstep in full view of passers by - despite the package easily fitting through the letterbox! Duh!
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Tommy3090
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Joined: May 08, 2005
Posts: 113
Location: Bolton, Lancashire

PostPosted: Thu Jun 09, 2005 10:42 pm    Post subject: Reply with quote

Order No 5513xx showing as being in Barking at 19:45.

Now if UPS can do their magic ...........

:D :D
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andrewpmoore
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Joined: 11/05/2003 09:42:38
Posts: 29

PostPosted: Fri Jun 10, 2005 7:13 am    Post subject: Reply with quote

another day, and my order is still in the warehouse. They are also not replying to my questions on why this hasn't shipped. Guess I'll have to lay out more money to buy maps of europe (ie paper ones) for my holiday next week.
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MarkHewitt
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Joined: Nov 16, 2004
Posts: 1077
Location: Chester-le-Street & York

PostPosted: Fri Jun 10, 2005 8:27 am    Post subject: Reply with quote

Still the same authorised, warehouse rubbish. Although given their degree of competance it's probably on it's way.
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vanstmic
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Joined: Dec 10, 2003
Posts: 25

PostPosted: Fri Jun 10, 2005 9:42 am    Post subject: Reply with quote

Yesterday my order was at authorised and warehouse, and when I got home it was there waiting for me??? Don't lose hope!
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