Contact Number for Sat map

Wombler · Occasional Visitor Joined: Jul 31, 2010 Posts: 7

I need to send my unit off for service and repair (It wont lock on to any satellites!) and the SatMap site says I should telephone them in advance. The only problem being I cannot see their telephone number anywhere on their site. Am I missing it somewhere. I contacted directory enquiries and they gave me 01372 373783 but no one answers it

Admin Edit: See http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&p=607829#607829 below re phone number.

Gibbo10 · Posted: Mon Feb 25, 2013 9:15 pm Post subject:

The website is very confusing and they don't seem to publish the telephone address for the uk, you can always email them on techsupport@satmap.com.
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Bosun · Posted: Tue Feb 26, 2013 11:04 am Post subject:

Try 01372-869078

Ian

Wombler · Occasional Visitor Joined: Jul 31, 2010 Posts: 7

Getting worried! Email sent, no reply. Tried number I had, not being answered. Tried number Bosun quoted, left message with my number, No reply. That's four days without response! Anyone managed to contact them recently?

Bosun · Posted: Fri Mar 01, 2013 11:28 am Post subject:

Yes that does sound a bit worrying,they are usually pretty good at responding to e-mails and phone calls.

Ian

johnjackson · Occasional Visitor Joined: Mar 18, 2008 Posts: 17

Try 0845 873 0101

Wombler · Occasional Visitor Joined: Jul 31, 2010 Posts: 7

All is well!

SatMap did reply, but my Email provider treated the originals as Spam.

Thanks to johnjackson for the number, that one was answered straight away and very helpfull with what to do

Unit being posted tomorrow.

davidor · Regular Visitor Joined: Nov 14, 2008 Posts: 117

SAY NO alternatives to the 0845 873 0101 number:

0845 873 0101

01372 869088 and 01372 869268

DO NOT SUPPORT 08XX numbers or the companies that use them if you can.

sussamb · Posted: Thu Mar 14, 2013 11:53 am Post subject:

Agreed

Always check here first http://www.saynoto0870.com/search.php

Covers 0845 etc not just 0870 Wink

Wombler · Occasional Visitor Joined: Jul 31, 2010 Posts: 7

Only last week I was having a go at the wife for using an 0845 number, then just realised I did. Luckily I phoned from work! shame they didn't answer the local number

Never mind, unit was returned with loads of new parts and looks like new, excellent service, thank you Satmap - now change the number!

RobBrady · Posted: Tue Jun 03, 2014 2:07 pm Post subject:

We have been contacted by Satmap and they say to use either the 0845 number or techsupport@satmap.com to avoid being frustrated by not receiving a response as the non-0845 numbers are not their standard support numbers and not checked regularly.

I suggest email to those who prefer not use 0845 numbers. Email tends to be the most efficient route to receive support anyway, not least because it leaves a "paper-trail" of what has been said and how it was resolved.
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ChrisJakarta · Posted: Thu Jun 05, 2014 1:03 am Post subject:

SatMap's Twitter page seems to receive the most attention and prompt responses. Which is a pity, because I don't usually use Twitter, and am upset by the creeping pressure to do so.

Chris

SimoninEaston · Occasional Visitor Joined: Jun 02, 2013 Posts: 44

I'm being a bit dim - but what's the problem with ringing an 0845 number...

RobBrady · Posted: Sat Jun 14, 2014 2:06 pm Post subject:

Some people have the ability to phone standard numbers for free depending on the type of contract they have with their phone service provider. There is usually a cost involved in phoning 0845 numbers as they often (always?) fall outside that type of contract.

Some companies like to use 0845 numbers as they share the money made from the phone call with 0845 number providers - this helps towards their bottom line and therefore, many argue, can help keep the price of their product or service down.

On the other side of the fence, many consumers do not like the fact that companies make extra money at their customer's expense.
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