Paid by PayPal, confirmed. Where's my data ?

johnnyb0y · Occasional Visitor Joined: May 04, 2007 Posts: 4

I have just joined.

Registered as johnnyb0y. Subscribed (separate process for some inexplicable reason) and paid £19 via my PayPal account. Received confirmation from PayPal.

Log in to download my data and it tells me I haven't subscribed. Go round and round in circles for ages. One of the daftest website sign-up/login/subscribe processes ever encountered in an online world I've been lucky to have been part of for 13 years. Inane logic in operation here.

You website should be easily able to clearly state EXACTLY what is happening. Goodness only know what poor old Joe Public has to go through. The thought of punishing my parents by asking them to go off and try to get the Speed Camera database from PocketGPSWorld has sprung to mind.

I am really at a loss to understand why you try to make it so difficult for your paying subscribers. I truly do not understand the thought process involved. My advice ? Streamline the whole process and redesign completely your joining/subscription process. Ask for more money to cover your costs and I could almost guarantee people beating down your door.

Regards, although deeply frustrated

J W Goodwin

I'm now off to get hammered by all the speed cameras on the A303 I know nothing about due to this inexorable delay

PaulB2005 · Posted: Fri May 04, 2007 7:24 pm Post subject:

I can see where this is going. A quick search would probably show the answer to be eCheques causing the delay - which is out of PGPSWs hands.

Then again someone as rude as this probably just opens their mouth without checking the facts.

The majority of people here are able to navigate the website just fine. Just because you can't doesn't mean the problem lies with the website.....

Border_Collie · Posted: Fri May 04, 2007 7:29 pm Post subject:

Help - Registration - Over on the left.

johnnyb0y · Occasional Visitor Joined: May 04, 2007 Posts: 4

Dear John Goodwin,

This email confirms that you have paid PocketGPSWorld.com Ltd (accounts@pocketgpsworld.com) £19.00 GBP using PayPal.

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Payment Details

Transaction ID: 2SV7blahblahblah0172W
Item Price: 19.00 GBP
Total: £19.00 GBP
Order Description: PocketGPSWorld.com annual subscription
Item/Product Number: 2202
Invoice ID: 129310
Buyer: John Goodwin

Business: PocketGPSWorld.com Ltd
Contact Email: accounts@pocketgpsworld.com

--------------------------------------------------------------------------------

If you have questions about the delivery and tracking of your purchased item or service, please contact PocketGPSWorld.com Ltd at accounts@pocketgpsworld.com.

And therein, I rest my case m'lud.

The tone of the last post should have conveyed my frustration at the whole process. I'm sure there was no rudeness intended. Thanks for your post but I've only ever used 'standard' PayPal and never used e-cheques. I saw the description on the website warning about a possible 8-day delay.

My question remains unanswered and my inbox is strangely silent ;-)

Hello to a fellow Suttonian by the way, I'm in Wallington.

alix776 · Posted: Fri May 04, 2007 8:22 pm Post subject:

have a look at your paypal account and see if was paid by echeque. this is normally the problem in 90% of cases. as its a bankholiday weekend maybe some folks have gone away for the weekend.
even if you had paid by echeque you would still receive that email
_________________
currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

The reason for 2 sign up process's is because PGPSworld allows people to just join the forums alone if they so wish and there is no charge for this. If you want Full membership with access to the camera database and other dedicated subscriber forum sections then this has a separate process which you pay for.

Border_Collie · Posted: Fri May 04, 2007 9:09 pm Post subject:

MaFt · Posted: Sat May 05, 2007 12:02 pm Post subject:

your payment is currently showing as pending so it is likely an e-cheque as others have mentioned.

if you log into your paypal account and view the transaction details it should state this.

MaFt

Darren · Status: Uncleared(Expected Clearing Date: 16 May 2007)

DennisN

johnnyb0y · Occasional Visitor Joined: May 04, 2007 Posts: 4

Never my intention to annoy anyone, I was just desparate to get hold of the camera database before my trip to Newquay.

All that sea air seems to have helped to clear the cobwebs and I've just gone through all the comments / replies posted.

I did indeed double check PayPal, but was confused since I'd never had trouble before and stuff gets paid from my bank account direct. However, when I logged in - it did indeed say the dreaded word e-cheque ! Turned out that the original Mastercard on the account was expired on 04/2007 and even though I received the email from PayPal saying it had been paid, I had no reason to believe otherwise. Perhaps PayPal should have sent a further email saying there was a problem, but I wasn't notified.

Attempted a payment just now, hope it goes through ok.

Once again, thanks for not blowing my head off and taking the time and effort to reply everyone. A salutory lesson learnt, I shall now go and hang my head in shame ...

Regards

JB

Darren · Posted: Tue May 08, 2007 4:08 pm Post subject:

Glad it's all sorted, as you will discover, eCheques are the bane of our lives, and you're not the first to complain but there isn't much we can do about it Smile

_________________
Darren Griffin

johnnyb0y · Occasional Visitor Joined: May 04, 2007 Posts: 4

I would have to agree, it's out of your hands and you have no control of the situation.

PayPal need to ensure that their customers are fully aware of any problems with their account, it was all transparent to me and I didn't know there was a problem until some kind soul suggested I check my PayPal account.

Thanks again.

Regards

JB

RobBrady

Thanks for your understanding johnnyb0y and welcome to the forums.

DennisN

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