Shaping points of DriveSmart

[JoeGriffin]

I have discovered an oddity on the Drive models.

Often I will set up a route, using specific locations in order to go the way I want, rather than let the SatNav choose. I recently discovered that if I set the locations (which I have stored in a custom "Routing" POI file) as Via points, then all is well but if, in Trip Planner I change them to shaping points, then often the SatNav will move them to another, nearby location, which may not even be on the same road!

As an example, I wanted to travel from Mannings Heath (south of Horsham) to Charlwood, via the M23. I set two via points. The Black Swan pub at Pease Pottage (to force my route up Grouse Road) and the Gatwick Spur off the M23. This worked fine until I changed them from Vias to Shaping points. After that, the Black Swan point moved over onto the A23, just before the start of the M23 and my route went from Mannings Heath, south on the A281, across though Lower Beeding to Handcross and up the A23, completely missing The Black Swan!

This behaviour does NOT occur on the Nuvi 2599 but does on both my DriveSmart 50 and DriveSmart 51. Has anyone else seen this?
_________________
... Joe

Garmin Montana 610
Garmin DriveSmart 51LMT-D
Garmin Nuvi 2599LMT-D

[sussamb]

Strange, I have a DS50 and haven't seen that issue. Only thing I can think of that may cause it is if the map was different, maybe a route created on an earlier map version then the change made on the current map?
_________________
Where there's a will ... there's a way.

[JoeGriffin]

[sussamb]

You might try a master reset to see if that resolves it. I'll try duplicating that behaviour later though on my DS50, but am heading out right now to help marshal a tri-athlon.
_________________
Where there's a will ... there's a way.

[sussamb]

OK, tried that and I get the same result, so it certainly seems like a bug. Interestingly when you convert them back to viapoints they remain where the moved shaping points were. Convert them again to shaping points and they move again.

Worth contacting Garmin on this.
_________________
Where there's a will ... there's a way.

[sussamb]

I passed this on to a contact of mine in Garmin, who contacted their automotive department who said if they get more reports they'll look into it! I've emailed product support but would probably help if you, or anyone else with a Drive model, does the same.
_________________
Where there's a will ... there's a way.

[JoeGriffin]

[sussamb]

Product.support@garmin.com
_________________
Where there's a will ... there's a way.

[JoeGriffin]

Report sent in
_________________
... Joe

Garmin Montana 610
Garmin DriveSmart 51LMT-D
Garmin Nuvi 2599LMT-D

[sussamb]

Great, I've just sent in screenshots and a route at their request so hopefully it'll be fixed at some point.
_________________
Where there's a will ... there's a way.

[sussamb]

They've tested it and can't reproduce it, so have asked for a video which I've now made and sent in.
_________________
Where there's a will ... there's a way.

[JoeGriffin]

[M8TJT]

But they know that suss is a smart ass.

[sussamb]

_________________
Where there's a will ... there's a way.

[Kremmen]

Depends what sort of video Suss has sent in

I must admit, I had loads of problems using Basecamp so I use Mappoint, now obsolete, to do my routing and shaping. It just works so much better.

Basecamp isn't user friendly for me.
_________________
DashCam:
Viofo A119 V3

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!