go 5000 favourites disappeared on my places

perthroad · Occasional Visitor Joined: Aug 12, 2016 Posts: 19

As it says. Mystery, all my favourites I have saved on my places have vanished!

When I log on to pc the favourites are there, i just cant see them on the device when its in the car. Scary as i have some good saved favourites. Any idea how to view them please?

Cheers.

Alan Mac

dhn · Posted: Fri Feb 22, 2019 12:16 pm Post subject:

Are you logged into MyDrive on the device?
_________________
David

perthroad · Occasional Visitor Joined: Aug 12, 2016 Posts: 19

dhn · Posted: Sat Feb 23, 2019 12:54 pm Post subject:

Not sure whether this helps:

http://uk.support.tomtom.com/app/answers/detail/a_id/15190?_ga=1.194851757.1050804964.1446040827

Also, see this:
http://download.tomtom.com/open/manuals/new_GO/html/en-gb/index.htm#Savingandrestoringyourpersonalnavigationinformation-MyDrive-CONNECTED.htm
_________________
David

perthroad · Occasional Visitor Joined: Aug 12, 2016 Posts: 19

Thanks for the reply. Im afraid Im still stuck. When you log in to my routes you can see all the favourites saved. When you go to my places ON THE DEVICE, it is not there! Driving me nuts as I have saved some really good locations. I have asked on Tom Tom Community and they suggest make sure your logged on to my drive.

Cheers.

Alan

Privateer · Posted: Mon Feb 25, 2019 10:37 am Post subject:

Hi Alan,

Whilst you can import POIs and .gpx files into your MyDrive account, I don't think that you can export anything from MyDrive.

How many favourites do you have, 10s, 100s, or 1,000s?

If nobody can come up with a way to export data from the MyDrive account then your only option is to manually go through your favourites on your MyDrive account to obtain the data to create a master list of POIs which you can keep on your computer.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

perthroad · Occasional Visitor Joined: Aug 12, 2016 Posts: 19

Hi Robert I have about 80 favourites. Ive tried following the advice on tom tom manage community content. I just cant get that to work it says about right clicking ?? cant figure out what that is?

Its on the Route Planner, you can see them all still there, as i say they are invisible on the device when you plug it into the car!

Cheers for the reply.

ATVB.

Alan

Privateer · Posted: Mon Mar 04, 2019 10:33 am Post subject:

Hi Alan,

Firstly we need to work out which MyDrive (or MyDrives) that you have and are using. As far as I know, there are two separate TomTom items that have the MyDrive name:

1. MyDrive Connect, a Windows or Mac program that you use to manage your content and services on your TomTom navigation device. Previously you would have used TomTom Home to work with older PNDs.

2. TomTom MyDrive (website), you can add favourites via the interactive map and synch them to your device as well as plan routes. See: https://mydrive.tomtom.com

I feel that I need to advise you that I'm running TomTom GO Mobile iOS on my iPhone, which doesn't work with MyDrive (website) as well as it should and therefore I can't replicate issues that PNDs such as your GO 5000 have. Also, I have never used the MyDrive Connect programme because it isn't needed when using TomTom GO Mobile iOS.

So, do you use MyDrive Connect and/or TomTom MyDrive (website)?

perthroad · Occasional Visitor Joined: Aug 12, 2016 Posts: 19

Cheers for the advice.

I have cracked it and I'm not quite sure how i managed it!

As I said you can see them on Route Planner, I right clicked on favourites and something came on the screen which i clicked. When I put the device back in the car, there they were reappeared!

Cheers for the replies.

ATVB.

Alan

Privateer · Posted: Mon Mar 04, 2019 12:41 pm Post subject:

Hi Alan,

That's excellent news that you have got your favourites working on your GO 5000! Thumbs Up

However, since the days of NAV2 PNDs and even before, i.e. over 15 years now, the recommendation is to use .ov2 POI categories instead of favourites because favourites can be lost.

In newer devices, whilst you can synchronise things so there is a backup, I still recommend that you back up things so should something go wrong you still have your POIs via a means independent of TomTom.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

perthroad · Occasional Visitor Joined: Aug 12, 2016 Posts: 19

Cheers Robert good advice many thanks.

Kind regards

Alan

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