Cannot change email address

orson · Posted: Mon Sep 15, 2008 9:39 am Post subject: Cannot change email address

I need to change my email address, but every time I try to do so through the 'My Account' page, I get the following error after clicking 'save changes';

The html tags you attempted to use are not allowed

If you are trying to post images or links in the forums it is advisable to use BBCode

I've tried not entering the password, entering it once, entering it twice, but all produce the same message. I've tried changing my avatar, but that made no difference. I get the same result using Firefox 2 and Internet Explorer 7.

Any advice on what I'm doing wrong?

Thanks Smile

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Darren · Posted: Mon Sep 15, 2008 10:22 am Post subject:

An error sometimes triggered by a partial login. Try logging out of the forums completely then logging back in and retrying.
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Darren Griffin

orson · Posted: Mon Sep 15, 2008 10:53 am Post subject:

Thanks for the quick reply.

Unfortunately, that hasn't worked. I just tried it again, logged out of the forum, cleared cache & cookies, and even re-booted my PC, but still the same error.

Anything else I can try?

Thanks in advance.
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Darren · Posted: Mon Sep 15, 2008 10:58 am Post subject:

orson · Posted: Mon Sep 15, 2008 11:07 am Post subject:

Okay, thanks.

I'm going to try a different PC in a little while as this one goes through a proxy server which may be caching information, so I'll try one which has a direct connection.

Failing that, I'll send a support request in.

Thanks again.
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jenifarjack · Occasional Visitor Joined: Aug 07, 2009 Posts: 1

Hi..
i am jenifar..

i have also like that problem.
I need to change my email address, I try to do through the 'My Account' page. plz suggest me what should i do?

regards,
jenifar.

Oldboy · Posted: Fri Aug 07, 2009 12:55 pm Post subject:

The best way is to raise a Support Ticket on the Support Contact Form.
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Richard

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wookie · Posted: Fri Dec 21, 2012 11:08 pm Post subject:

OK, so it's an old thread - but I've just been trying to change my email address on the Personal Information page and whilst you can edit the address, the change isn't sticking. After a bit of trying alternatives I found that if you click on Profile in the Subscribers Forum area then the email address is editable on the Registration Information page, and the edit works.

Hope this helps.

Cheers,

Andy

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