Satsync freezing

[goon525]

First time I've tried to use the new version of Satsync, and I've had problems. This on a 64 bit Windows 7 machine. Connect, and it shows up the stuff on the Satmap just fine, but hit 'Import', and nothing happens, doesn't take you to a file explorer; or hit 'File Converter' and it just freezes, with 'Convert to MAP' just pulsating orange.

Also, the user guide requires Platform 09.02.21 or higher for some Satsync functionality, such as 'Active 10 status', and guess what, this function doesn't work for me. My Platform shows via Satmap Settings as 00.00.0. This with 1.4 installed on both Satmap and PC.

I eventually managed to import the route I wanted from Satmap's online planner using drag and drop, which did work, but at the moment, most of Satsync's quite useful functionality is passing me by.

Any ideas, anyone?

[manora]

Not sure if this relates to your Win7-64 problems but are you aware of the Platform upgrade?

http://www.satmap.com/ukstore/index.php?cPath=111_152_154

[goon525]

Well, yes, though I'm a bit surprised to have 00.00.0!! I'd be interested to know if anyone not having had the platform upgrade has the same (lack of) number, and whether they get anything out of the status button?

[GPSwalker]

The 00.00.0 comes with the free download upgrade, which does not have the complete v1.4 software. I had this version before buying the upgrade SD card from Satmap for £9.99. The version on the card registers Platform 09.02.21 on your unit.

[lucevans]

Before shelling-out your £9.99 for the upgrade SD card, check your Active 10 serial number: if it falls in the range 0001 - 1975 then your unit will not be able to take the platform upgrade. This is because the first production batches of Active 10's had a different motherboard.

My unit fell into this category (and showed platform 00.00.0) - unfortunately, Satmap didn't publish the motherboard incompatability issue until after I had ordered the platform upgrade SD card and attempted to install it. It didn't do my unit any harm, it just didn't upgrade the platform!

Upon contacting them, they advised me that my options were to use the limited functionality available in the v1.4 firmware update running on the old platform (no hibernate mode, no folder support for routes, POIs, unit reboot required before seeing any files copied using SatSync, etc.) -OR- send my Active 10 in to them for a motherboard replacement, at a cost of £35 (actually £45, but they refunded me the £9.99 for the upgrade SD card I'd already bought).

I opted for the motherboard replacement- during which they also installed the latest platform software, firmware, and calibrated the aerial- and I've got to say I'm delighted - it's made the unit must more responsive, the satellite reception is far more sensitive, and all the new features work perfectly.

[4ndynorfolk]

[lucevans]

[goon525]

My motherboard is ok; but I'd decided against the upgrade because I wasn't sure the new functionality was worth a tenner to me. But it looks like I'm going to have to rethink.

I take it no one else has had my main problem, viz on W7 64bit, not getting anything useful out of Satsync when I hit "import"?

[4ndynorfolk]

[lucevans]

[nonoftheabove]

thanks for that heads up lucevans.
wouldnt have known how to get to that
'page' without a hint.

Are there any more hidden gems that
i might or worth looking for

[Asphodel]

Hi, I'm having a similar problem.

I am finding that Satsync is freezing when exporting .gpx files to my computer. The first few files will export and then I get a halting response, followed by a freeze with a message window saying the file transfer has been interrupted and the USB cable may not be connected properly. I have tried the usb cable in 7 different USB ports but get the same result each time. Satmap kindly sent me a free USB cable with my platform upgrade card but I'm still having problems.

I have the latest software including the platform upgrade. My computer is running 64 bit Windows 7.

I would like to export my full Great Britain at 50k map to my computer just in case my card ever has problems but at the moment I have no confidence in the export process.

Has anyone else had similar problems or can you suggest a solution?

Asphodel

[Asphodel]

Hi, I'm having a similar problem.

I am finding that Satsync is freezing when exporting .gpx files to my computer. The first few files will export and then I get a halting response, followed by a freeze with a message window saying the file transfer has been interrupted and the USB cable may not be connected properly. I have tried the usb cable in 7 different USB ports but get the same result each time. Satmap kindly sent me a free USB cable with my platform upgrade card but I'm still having problems.

I have the latest software including the platform upgrade. My computer is running 64 bit Windows 7.

I would like to export my full Great Britain at 50k map to my computer just in case my card ever has problems but at the moment I have no confidence in the export process.

Has anyone else had similar problems or can you suggest a solution?

Asphodel

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