Another HD Traffic FAIL

Darren · Posted: Sat Nov 07, 2009 11:49 am Post subject: Another HD Traffic FAIL

Travelling north on the A404 last night, our factory fit nav system forewarned of queueing traffic approaching the M40 whereas the 940 sat alongside reported no incidents on route.

Sure enough as we crossed the last roundabout on the A404 we came to a stop in traffic. Two lanes queueing northbound for two miles to Jct 4 of the M40.

So the free TMC on our nav got it right and TomTom's subscription HD Traffic knew nothing about it!
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Darren Griffin

jpg1 · Regular Visitor Joined: Mar 20, 2009 Posts: 61

Not surprising at the moment - it probably happened because your 940 failed to update the traffic info beyond what it first downloaded when you turned it on. HD traffic is useless at the moment. It's meant to be better and more frequent than TMC. When it doesn't update at all, you'll have to keep switching it off every 5 mins and then back on! I think they should focus a bit less on getting this Live Europe stuff working and concentrate on the domestic traffic problems here in the UK.

My 740 has stopped updating the traffic during a journey. Not much fun when I think I have to drive round the M25 next Friday evening for 10 junctions! I bet it's going to be hell, as it can't even re-route me if it doesn't know what the traffic situation is doing...
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TomTom Go 740 LIVE and iOPlay bluetooth hands-free car kit

AndyVaughan · Posted: Sat Nov 07, 2009 2:04 pm Post subject:

I agree.

After sitting stationary at the top of the M6 toll on Thurs evening for an hour and a half and the TT showing no incidents I was a bit miffed. After 10 mins or so I rebooted the TT and guess what - instantly it reported an hours delay so it had not updated during the previous 3 hours driving.

Useless basically.

They need to sort this - it is OK TMC being a bit naff as it is a one off purchase for a bit of hardware and then it is betond TTs control but HD traffic is completely theirs and is getting worse. The number of server errors and Traffic info unavailable messages seems to be increasing week by week.

Looks like the back end system can't cope with the number of devices out there now.

Graeme2812 · Posted: Sat Nov 07, 2009 2:25 pm Post subject:

The same thing happened to me a few weeks ago. Factory fitted system with RDS-TMC was reporting more accurate incidents and congestion around the M60/M61/M6 than my 540 was.

The factory system even routed me differently from the 540 and gave me a shorter journey time which worked out to be more accurate. Map data was first quarter of 2009.

I found my 540 WAS updating yesterday afternoon during the usual peak times, although on average between around 16:00-18:00 only every 30min instead of the advertised 5min (I think?). If I manually reset the device it would update instantly.

As Andy said, it sounds like there system is bottleknecking when there is an increased amount of data to process with it only updating every 30min in my case yesterday.

Could it be TomTom?
Could it be Voda?

Has anyone had any feedback from TomTom about this yet?
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Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

DennisN · Posted: Sat Nov 07, 2009 2:32 pm Post subject:

AndyVaughan · Posted: Sat Nov 07, 2009 4:27 pm Post subject:

I resorted to the tried and tested method of getting traffic updates on Friday morning when a cow went walkabouts on the M6 at J17 - Radio 5 Live! It was telling me that the M6 was now flowing whereas the TT didn't update for at least another half hour - it was trying to route me off at J19 to rejoin at J18 to avoid part of the holdup.

The Live in Radio 5 is much more accurate at the moment than the LIVE in TT!!

DennisN · Posted: Sat Nov 07, 2009 5:51 pm Post subject:

Call me old fashioned then - I run Radio Five Live, XL Live HD Traffic and GO920 RDS-TMC Traffic. I tend to take heed of whichever frightens me most!! Laughing

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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

I'm having the same problems with HD Traffic not refreshing. I've only noticed it in the last week or so though. It always used to be fine but seems to be getting worse more recently. I hope TomTom sort it soon as I've been a loyal customer since the original GO, but I'm now looking at other options e.g Navman!

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

Traffic didn't work between 8-15-9am this morning, little yellow triangle!

Just tried it now and it still has the triangle!! Anyone else having problems today?

DennisN · Posted: Tue Nov 10, 2009 12:55 pm Post subject:

Mine was the same this morning. It has come back to life now - don't know how long it's been alive again, because I haven't used it.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Graeme2812 · Posted: Tue Nov 10, 2009 1:20 pm Post subject:

I'm having the same problems today also. All the other Live services are working except traffic. Has been off since first thing this morning and is still off for me now (12:15) . I'm in the Lothian, Fife and Southern Tayside area. Have reset the device a couple of times with no luck. Left with the little yellow Triangle. These conectivity issues and the refresh issues are becoming a bit of a joke thesedays.
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Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

Traffic has just come back on (12:30pm). Seems to be refreshing too at the moment!

emjaiuk · Posted: Tue Nov 10, 2009 1:42 pm Post subject:

Between 10:30 and 12:30 in the Heathrow area no Traffic or Google, even after rebooting. I could change fuel type and get new prices, but I'm not convinced fuel is truly live! last night approx 2300 no Live connection for about an hour heading west down the M4, but OK after that.

What particually annoys me is that it is not possible to revert to RDS_TMC whenever Live isn't working, I'm sure that should be technically possible
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Go740L App 9.510 Europe 985.8155
RDS_TMC mount
Home 2.8.3.2499 Win10 Home

MrT · Posted: Tue Nov 10, 2009 6:50 pm Post subject:

Not working for me this morning when the A414 was closed between London Colney and the A1 and this evening was working but it took some time to show the M25 closed anticlockwise after J22. Fortunately I came off at J22 to go the the retail park Sainsburys just as it happened, so I missed that jam. (The Highways Agency did not disable the CCTV cameras for that one so you could see the incident live on my mobile).

I notice that today the "traffic map" screen it is now showing accidents as grey bits of road with the car on its side icon and the holdups before them as red chevrons. On the planner it is the same with "grey roads" indicating "unknown delays".

The unreliability is really putting me off TomTom as the HD Traffic function is the main reason I use it, I know all the routes by heart, I just need to know which are open or have delays.
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Drivelux

DennisN · Posted: Tue Nov 10, 2009 9:51 pm Post subject:

Ho, ho, fingers crossed then - I'm leaving at 5am tomorrow to go to Bootle via Birmingham and to arrive before 9am. Should be a nightmare!
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

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