Home 2.7 - won't run after install

swebb · Regular Visitor Joined: Apr 27, 2006 Posts: 79

Apologies if already here (can't find it).

I've installed 2.7. When I go to run it, I get this message:

Tom TomHOMERuntime.exe failed with error 0: Process failed to start up correctly.

If this problem persists, please install from:
http://www.tomtom.com/home

I've had this problem with a previous upgrade. I went back to version 1.5xxx to overcome.

Any ideas anyone??

Oldboy · Posted: Fri Sep 25, 2009 9:13 pm Post subject:

The only thing I could find was This, and the resultant reply. It might help.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1145

swebb · Regular Visitor Joined: Apr 27, 2006 Posts: 79

Thanks - I had a look and you need to pay a chunk for it. Plus it looks like something not entirely trustworthy.

I have also tried installing 2.7 on my laptop, but without joy. I have logged with TT and have had a couple responses with things to try.
Strange as I can get 2.2 to work fine, but anything later = the same error message... across a laptop and a PC.

Im waiting to hear back from TT support...

exportman · Posted: Fri Oct 02, 2009 8:37 pm Post subject:

try the following

First make sure you have a windows back up of your tomtom

Close tomtom Home then clear your temp file Get a run prompt type %temp% in the new file press crtl & A the delete key. There may be a couple of files that can not be deleted but thats ok you next download and save the latest version of tomtom home from the website. Save it to a known location.
If you did this before make sure you delete the previous down load before you start again otherwise you may retain the same corruption.

Uninstall the corrupt verson of tomtom home using the uninstall procedure.
Shutdown and restart

Run the set up from the newly downloaded file. I would recommend that you change the default loaction ( C:\programe files\tomtom home 2.7) to something like C:\tomtom home

Hopefully it will install clean and you will be able to get it working

Curious · Lifetime Member Joined: Dec 06, 2005 Posts: 69

Thanks Exportman, your solution has worked a treat, been trying and giving up to solve this problem for a while now.
PS that program recommended in another link to fix the registry and Run Time Errors is no good for solving ths problem.
Thanks again Exportman

Andy_P · Posted: Sun Oct 04, 2009 1:36 pm Post subject:

Curious · Lifetime Member Joined: Dec 06, 2005 Posts: 69

exportman · Posted: Mon Oct 05, 2009 8:12 pm Post subject:

Hi

Yes the instruction %temp% will find the temp file where ever it is
Ctrl + A is the windows short cut to select all files.

When you down load a file it makes a temp copy if thats corruped every time you down load it checks if the file exists if it does it will not overwrite it so you keep trying to install the same file. Its a good idea to clear the temp file every few weeks especially if your machine shuts down unexpectedly sometimes.

Note Vista onwards by default saves files downloaded from the internet in C:\users\*username\downloads *= your sign on name eg john
if you are having problems in Vista with downloads may be worth looking for this file just type downloads in the search box

Andy_P · Posted: Tue Oct 06, 2009 12:04 am Post subject:

Thanks Exportman Smile

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