Navigon support

nalagnik · Occasional Visitor Joined: Feb 08, 2006 Posts: 19

I would like to contact Navigon technical support by email ( not phone ) but after a frustrating run around on their website I have been unable to find one.
I have a week old 2210 which I really like but has exhibited a couple of odd intermittents that may or may not be cured after contacting support, but not on the phone !

Pocketgps · Posted: Wed Apr 01, 2009 11:01 pm Post subject:

On the Navigon web site click the:

Support tab

(on the bottom of that page you will see - All your questions answered!)

click on:

more

(on that page you will see 2 tabs at the top)

click on: Ask a question

Hope that works Laughing

nalagnik · Occasional Visitor Joined: Feb 08, 2006 Posts: 19

Thanks for your reply. I still could not find any support tabs on the Navigon webpage as you suggest UNTIL I changed from Firefox ( my normal browser ) to Windows Internet Explorer and now all is revealed, support tabs and all.
However Navigon still ignore my emails about a product three weeks old which is rather worrying to say the least as other manufacturers have responded within 24 hours or less when I have contacted them by email.
Shame. Sad

BigPerk · Posted: Sun Apr 05, 2009 1:17 pm Post subject:

I used to have the problem of these missing tabs in Firefox, but it's now fine. I think I queried it with Navigon, but don't know if it was something they did or not that sorted it (I'm assuming you are on the more-or-less current version).

I do have to wait variable times for responses - I would say (apart from the auto ACK of course) 3-5 days is quite usual - latest query was 1 day, but they're only usually that quick if the answer's definitely 'NO' - not that a later response is necessairily more positive in my experience Confused

).

Overall, they do respond - there would be no harm in prodding them, and they are usually reasonably responsive and apologetic then. I think part of the issue is that the help desk staff refer most things to the development team who have a fairly traditional 'back-room' outlook on life. Wink

_________________
David
(Navigon 70 Live, Nuvi 360)

Roy124 · Regular Visitor Joined: May 09, 2004 Posts: 162

Try:

support@navigon.com or support.uk@navigon.com

alfajerry · Occasional Visitor Joined: Apr 20, 2009 Posts: 14

They are very slow, just took four days to reply to me.

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