Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Navigon support
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Navigon support

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Navigon Handhelds
View previous topic :: View next topic  
Author Message
nalagnik
Occasional Visitor


Joined: Feb 08, 2006
Posts: 19

PostPosted: Wed Apr 01, 2009 8:47 pm    Post subject: Navigon support Reply with quote

I would like to contact Navigon technical support by email ( not phone ) but after a frustrating run around on their website I have been unable to find one.
I have a week old 2210 which I really like but has exhibited a couple of odd intermittents that may or may not be cured after contacting support, but not on the phone !
Back to top
View user's profile Send private message
Pocketgps
Lifetime Member


Joined: Nov 16, 2004
Posts: 2145
Location: Midlands, UK

PostPosted: Wed Apr 01, 2009 11:01 pm    Post subject: Reply with quote

On the Navigon web site click the:

Support tab

(on the bottom of that page you will see - All your questions answered!)

click on:

more

(on that page you will see 2 tabs at the top)

click on: Ask a question

Hope that works Laughing
Back to top
View user's profile Send private message
nalagnik
Occasional Visitor


Joined: Feb 08, 2006
Posts: 19

PostPosted: Sun Apr 05, 2009 11:50 am    Post subject: Reply with quote

Thanks for your reply. I still could not find any support tabs on the Navigon webpage as you suggest UNTIL I changed from Firefox ( my normal browser ) to Windows Internet Explorer and now all is revealed, support tabs and all.
However Navigon still ignore my emails about a product three weeks old which is rather worrying to say the least as other manufacturers have responded within 24 hours or less when I have contacted them by email.
Shame. Sad
Back to top
View user's profile Send private message
BigPerk
Frequent Visitor


Joined: Sep 06, 2006
Posts: 1618
Location: East Hertfordshire

PostPosted: Sun Apr 05, 2009 1:17 pm    Post subject: Reply with quote

I used to have the problem of these missing tabs in Firefox, but it's now fine. I think I queried it with Navigon, but don't know if it was something they did or not that sorted it (I'm assuming you are on the more-or-less current version).

I do have to wait variable times for responses - I would say (apart from the auto ACK of course) 3-5 days is quite usual - latest query was 1 day, but they're only usually that quick if the answer's definitely 'NO' - not that a later response is necessairily more positive in my experience Confused ).

Overall, they do respond - there would be no harm in prodding them, and they are usually reasonably responsive and apologetic then. I think part of the issue is that the help desk staff refer most things to the development team who have a fairly traditional 'back-room' outlook on life. Wink
_________________
David
(Navigon 70 Live, Nuvi 360)
Back to top
View user's profile Send private message
Roy124
Regular Visitor


Joined: May 09, 2004
Posts: 162

PostPosted: Wed Apr 08, 2009 8:57 pm    Post subject: Reply with quote

Try:

support@navigon.com or support.uk@navigon.com
Back to top
View user's profile Send private message
alfajerry
Occasional Visitor


Joined: Apr 20, 2009
Posts: 14

PostPosted: Fri Apr 24, 2009 2:19 pm    Post subject: Reply with quote

They are very slow, just took four days to reply to me.
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Navigon Handhelds All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping