SAT SINK Problems

a10user · Occasional Visitor Joined: Feb 08, 2008 Posts: 22

Afternoon everybody
Has anyone been able to use the SatSink software?
I have downloaded the software from the SatMap home page, when I click the icon on my desk top the SatSink open but it takes ages before another window opens asking "Please connect the SapMap unit which should have batteries and be switched on" which I do, nothing happens for few minutes then a message on top of the satsink window which says " Sat Sink not responding" Am I doing something wrong here?
My computer is XP HOME EDITION. with tons of hard disk space.

Thanks for any help Sad

mikealder · Posted: Thu Mar 20, 2008 8:27 pm Post subject:

It works fine for me, firstly I would try a different USB lead and/ or make sure you connect to a PC mounted USB connection point on the rear of the PC rather than a hub or front mounted socket as these can be problematic on some PC's - Mike

a10user · Occasional Visitor Joined: Feb 08, 2008 Posts: 22

mikealder · Posted: Thu Mar 20, 2008 8:42 pm Post subject:

What version of firmware is on your active10? - you can display this by going to settings/ about and version is displayed at the top of the list - Mike

a10user · Occasional Visitor Joined: Feb 08, 2008 Posts: 22

mikealder · Posted: Thu Mar 20, 2008 9:11 pm Post subject:

Well I cannot comment as I am only running 1,15 on my device, I only hope this isn't another bug to be honest. Do you have access to a different PC to try the device with?- Mike

a10user · Occasional Visitor Joined: Feb 08, 2008 Posts: 22

lxm · Occasional Visitor Joined: Apr 01, 2006 Posts: 14

Version 1.0.21 is available now, but I doubt that that will sort your issue. It sounds like a corrupt installation, but I am sure that you must have tried uninstalling and reinstalling. Does your PC recognise that something (your A10) has been plugged in when you do so? Have you tried having your A10 plugged in and switched on before starting Satsync, rather than waiting for the prompt from the software? Good luck.

a10user · Occasional Visitor Joined: Feb 08, 2008 Posts: 22

mikealder · Posted: Fri Mar 21, 2008 5:41 pm Post subject:

It is the SatSync Software that is at version 1.0.21 not the firmware on the actual device, you can download the SatSync release for free from This Page - Mike

lxm · Occasional Visitor Joined: Apr 01, 2006 Posts: 14

Is anyone out there using firmware v.1.16 and SatSync (v.1.0.21 or any other) together?

I'm still on v.1.03 firmware, which works just fine with SatSync, but I would be very cheesed off if I upgraded (sic) my firmware to v.1.16 and found that SatSync doesn't work any longer.

P.S. Also, if anyone has a card with v.1.16 on which they have finished with, could they put it in the post to me? Thanks. Smile

lxm

chrissyboy2241 · Occasional Visitor Joined: Nov 05, 2007 Posts: 35

My A10 only crashed once very early on and that was rectified by the first update. Havnt had a problem with it since....until I started loading POI's onto it from Satsync. It crashes every couple of minutes now. Batteries out to reset and everything! I dont have the new update, im still on v 1.03. is this problem fixed with the new firmware?

LakelandRambler · Posted: Sun Mar 23, 2008 6:15 pm Post subject: Satsync Problems

I'm still running V 1.03 and have downloaded the latest version of Satsync. I can create routes in Memory Map, save as a gpx and import into Satsync as a .map file. I can see them in Satsync but I can't see them on the A10. I have unplugged and restarted but still can't see the routes on the device. I would be grateful for any suggestions - Christine

mikealder · Posted: Sun Mar 23, 2008 7:27 pm Post subject:

Christine, I have posted up a series of instructions in This thread, but I am somewhat confused by your problem, if you are importing the data to the active10 via SatSync and can see the resultant .map route file on the SatSync window post file transfer you should be able to select the route on the device?
Can you confirm you have fully de-powered the active10 then on the re-start it should make the installed route available for selection - if you want to be fully sure of forcing a re-start try removing the battery for 30 seconds before re-connection and switching on.
If this fails try sending the route file to both the internal memory and the storage card via SatSync - Mike

LakelandRambler · Posted: Sun Mar 23, 2008 8:23 pm Post subject:

Mike, I have removed the batteries and switched back on but still nothing on the A10. If I connect and open satsync the files are visible in .map format. Strangely, I can create a route on the A10 and export it and then import it into Memory Map without problem, but unfortunately, not the other way round! I'm not sure what else to try. Do you think uninstalling and reinstalling Satsync might help? Christine

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