GTM 10 FM Traffic (Fault)?

swing · Posted: Fri Mar 30, 2007 10:36 am Post subject:

That's interesting - I thought the Kenwood GTM10 only came with a 3 month subscription to traffic, and you needed to purchase a lifetime sub after this - if Garmin are saying this is a firmware fault, that's interesting to note. I wasn't aware that either v4.0 or v4.1 had any subscription related fixes in them...

Are you saying you are still receiving TM messages despite the subscription being listed as expired?
_________________
Please don't be offended if I do not reply to a PM - please ask questions via the forums.

gazzagadget · Occasional Visitor Joined: Nov 16, 2006 Posts: 3

I don't think there are any subscription related changes in the firmware update either, I suspect they just said this to get me off the phone! I got my GTM10 from justkenwood.co.uk and their site says "comes preloaded with a lifetime subscription to the UK TrafficMaster TMC data service". My Nuvi came with a GTM12 and that was useless in my Rangie with its heated windcreen. When I first got the GTM10 it worked well, even after it said the RAC Live had expired, until firmware 4.0 caused it to keep losing lock. Version 4.1 was released soon after version 40. and the notes relating to the update just said something about it fixing an issue specific to UK recievers. Since I installed 4.1 it has not worked, the LED keeps flashing amber or red/green, it never stops scanning and the diagnostic screen shows the level fluctuating between 1 and 140! Garmin support admitted they are aware of a problem and v4.2 will be available soon and should fix it, they also said there is no way for me to go back to v3.9.....hmm

swing · Posted: Sat Mar 31, 2007 6:05 pm Post subject:

I agree with all of that, but despite what the Just Kenwood site says (which is taken from the Garmin website, not the Kenwood website, which does not mention a lifetime subscription), I think all Kenwood GTM10s only come with 3 months, although they do come with some other useful cables, such as the extender cables. Is it not possible that the lack of traffic with v4.1 is being caused by the expired subscription, or have you renewed it?
_________________
Please don't be offended if I do not reply to a PM - please ask questions via the forums.

gazzagadget · Occasional Visitor Joined: Nov 16, 2006 Posts: 3

You may well be right. Now I've looked again the manual that came with the unit says the package provides a 90 day subscription to a pay service, it doesn't mention any lifetime subscription. If that is the case I'll be on to justkenwood tomorrow (no reply today, Sunday). Anyone out there got a working GTM10, does the lifetime subscription to Trafficmaster appear listed under the subcriptions in the traffic settings? Mine just says RAC Live (UK):Expired and TTN(US):3 month subscription.

stevie007 · Occasional Visitor Joined: Apr 11, 2006 Posts: 14

Hmm... I'm still on 3.90 but I have to wait (hopefully) until Garmin update the firmware for my KNA G520 Sat-Nav via SD Card from 3.40 as of 5th Jan 07 which hopefully will include an update for the GTM 10... Crying or Very sad

swing · Posted: Sun Apr 01, 2007 2:56 pm Post subject:

stevie007 · Occasional Visitor Joined: Apr 11, 2006 Posts: 14

This is from the Garmin Site, if this helps...

Subscription Information

In the U.S.: The GTM 10 traffic receiver comes preloaded with a 15-month trial subscription to Clear Channel TMC. To continue the service, a one-year subscription is $60.00.

In continental Europe: Basic TMC data is a free public service, accessible through a number of providers.

In Great Britain: The GTM 10 traffic receiver comes preloaded with a lifetime subscription to TrafficMaster, the cost of which is included in the price of the unit.

http://www.garmin.com/products/gtm10/

spannerman380 · Occasional Visitor Joined: May 19, 2007 Posts: 1

Hello all; New to this forum, but I joined for this very topic! I purchased a Garmin Nuvi 660 in the new year. I commute the M5 every day, and have found that when approaching Bristol all the displayed traffic info deletes and the No Data Found message appears, however the green 'recieving' light on the TMC reciever is lit. As this area frequently snarls up with traffic its as much use as a toffee fireguard! Travel further in any direction and the signal is restored and the traffic info flows again. Realy fed up. Sad

philpugh · Posted: Tue May 22, 2007 9:22 am Post subject:

Intrakota · Posted: Mon May 28, 2007 10:19 pm Post subject: TMC / GTM10

I have a Garmin 7200, GTM10, Nuvi 660, GTM12 and GTM21. All devices are updated using the web updater so all the traffic receivers have V4.1, the GMT12 and 21 which came with the gps units at crimble all work and appear to work ok, the GTM10 which i bought from caraudiosecurity.com (London) and was fitted by myself on the 22/1/2007 has stopped working, it says the "subscription" expired on the 22/4/2007 which as you can see is exactly 3 months up the road, so now im back on the crappy GMT12 which does actually work.
How the hell are we supposed to know which version of the unit were buying, they all have the same model number, are all the same colour, the Garmin name is on the product and it comes boxed as a Garmin GTM10 traffic receiver, how many more questions am i supposed to ask before handing over my cash, Garmin certainly DONT make it clear on the website and the uk website says nothing at all about the matter.
:x Confused

_________________
Intrakota.
What you want, when you want it.

swing · Posted: Tue May 29, 2007 10:04 am Post subject:

Did it actually come in a Garmin box, with pretty pictures all over the box, or did it come in a plainer white box? If it's the white box, it probably says "Kenwood" somewhere on the box. If so, Kenwood do not supply the GTM10 with a lifetime subscription to TMC data in the UK, and you need to purchase it at roughly £50. To be fair to Garmin, you bought something made by them but packaged and sold by another company.

However, you are likely to have paid £50-80 for the Kenwood version, whereas the Garmin GTM10 sells at £150, so even with the additional £50, you will still have spent less on it than buying the Garmin version.

Also, the units come with different cables in the boxes, so you may be better off than you expect.
_________________
Please don't be offended if I do not reply to a PM - please ask questions via the forums.

Intrakota · Posted: Wed May 30, 2007 1:41 am Post subject: GTM10

Yes it came in a white box with extra leads and all sorts but today i contacted Garmin and they couldnt understand why it wasn't working i told them the message on the screen read "subscription expired 4/22/2007" they then took a lot of details and the garmin part number on the white box and said they would call back within 48 hours. A little over 30 mins later i got a phone call saying no one had any idea why it wasn't functioning and wanted my e.mail address so they could send me the units lifetime subscription key, which they did, i entered it, the unit validated it, confirmed the key was correct and proceeded to receive nothing.
More later.
_________________
Intrakota.
What you want, when you want it.

swing · Posted: Wed May 30, 2007 10:07 am Post subject:

It does sound like the Kenwood unit - I've heard Garmin state that this is a firmware bug, and even the Kenwood units should come with a lifetime subscription (possibly why they've given you the code).

A lack of traffic information is unfortunately normal ;)
_________________
Please don't be offended if I do not reply to a PM - please ask questions via the forums.

Intrakota · Posted: Wed May 30, 2007 2:48 pm Post subject: GTM10

Called Garmin again today, now there confused as to why the unit didn't respond to the subscription key, and why the Tm tab for the uk still says subscription expired 4/22/2007, there calling back later today after a good head scratching session whit the men in white coats.
_________________
Intrakota.
What you want, when you want it.

swing · Posted: Thu May 31, 2007 10:59 am Post subject:

Yes, Garmin have confirmed to me that there are investigating a problem with the subscription key not working, and are testing a fix, so you may have to hang on a little longer...
_________________
Please don't be offended if I do not reply to a PM - please ask questions via the forums.

	PocketGPS
	Web