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howardr
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Joined: Mar 01, 2005
Posts: 40
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 Posted: Tue Mar 21, 2006 3:09 pm Post subject: |
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So are you saying that I now have no upgrade option?
I have been sticking with v3 because I was put off by all the negative feedback on the v5 software.
I've recently been considering the upgrade so I can benefit from the latest maps, but you seem to be saying that
a) V5 upgrade is no longer available, and
b) I won't be able to upgrade from v3 to v6
Is this correct?
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Howard
Google Maps on Samsung Galaxy S2 |
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Mikeact
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Joined: Nov 29, 2004
Posts: 303
Location: West Sussex
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| Posted: Tue Mar 21, 2006 4:17 pm Post subject: |
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| I think that you ought to direct your question to the manufactuers/suppliers themselves, as how can us mortals possibly know the answer ? |
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alix776
Pocket GPS Moderator
Joined: 03/05/2003 14:45:49
Posts: 3999
Location: leyland lancs ENGLAND
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| Posted: Tue Mar 21, 2006 4:19 pm Post subject: |
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to be honest the upgrades for v6 is pure guess work I'm afraid as soon as the official line comes from tomtom we'll let you know
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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howardr
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Joined: Mar 01, 2005
Posts: 40
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| Posted: Tue Mar 21, 2006 4:36 pm Post subject: |
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I have contacted Tom Tom and asked the same question - I await their response.
Whilst it will probably bother them not one jot, I have basically told them that I will take my business elsewhere if they are now going to treat me as a 'new customer' (ie: pay full price).
I think it's a bit much that they appear to supporting PDA users like 2nd class citizens when it is people such as those on this forum that have helped contribute to their success during the early years.
I'll post Tom Tom's response when (and if) I get a meaningful reply.
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Howard
Google Maps on Samsung Galaxy S2 |
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iancjc
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Joined: 10/02/2003 14:19:44
Posts: 749
Location: United Kingdom
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| Posted: Tue Mar 21, 2006 5:53 pm Post subject: |
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| howardr wrote: | I have contacted Tom Tom and asked the same question - I await their response.
Whilst it will probably bother them not one jot, I have basically told them that I will take my business elsewhere if they are now going to treat me as a 'new customer' (ie: pay full price).
I think it's a bit much that they appear to supporting PDA users like 2nd class citizens when it is people such as those on this forum that have helped contribute to their success during the early years.
I'll post Tom Tom's response when (and if) I get a meaningful reply. |
Don't think they will be to bothered to loose your custom - one sale every 2 years - as they are making loads of money on Go's - pda's are a pain in the ass support wise.
To be fair to tomtom they made it very clear the upgrade offer was time limited - you would have been aware of that if you were reading these forums and or looking at tomtom.com
Tomtom have also always offered very good upgrade offers - better than everyone else in the industry - you may well be able to upgrade at a lower price.
I would be interested in any reply you receive though - V6 for pda's hasn't been announced yet so isn't even to vapourware yet.
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a4ace
Regular Visitor
Joined: 19/08/2003 21:28:03
Posts: 219
Location: Geneva, Switzerland
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| Posted: Tue Mar 21, 2006 6:28 pm Post subject: |
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| howardr wrote: | I have contacted Tom Tom and asked the same question - I await their response.
Whilst it will probably bother them not one jot, I have basically told them that I will take my business elsewhere if they are now going to treat me as a 'new customer' (ie: pay full price).
I think it's a bit much that they appear to supporting PDA users like 2nd class citizens when it is people such as those on this forum that have helped contribute to their success during the early years.
I'll post Tom Tom's response when (and if) I get a meaningful reply. |
when tomtom did the upgrade promotion to version 5, version 2 and 3 owners paid the same price. it's a good indication of what might happen with version 6. but as alix776 said, it's pure guess work.
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howardr
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Joined: Mar 01, 2005
Posts: 40
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| Posted: Wed Mar 22, 2006 11:40 am Post subject: |
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Got a reply today.
They have totally missed my point and advise that the update to 5.2 is free and avaialble on their site.
They have not addressed the issue of how I upgrade from v.3 to v.5 (which I need to do before I can update to 5.2).
Have re-stated my original request.
Whilst I appreciate they may have stated that this was a limited offer, I don't know of ANY software house that would expect a current user to pay full price for an upgrade to their existing software.
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Howard
Google Maps on Samsung Galaxy S2 |
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alix776
Pocket GPS Moderator
Joined: 03/05/2003 14:45:49
Posts: 3999
Location: leyland lancs ENGLAND
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| Posted: Wed Mar 22, 2006 12:50 pm Post subject: |
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tomtom won't be able to give you any info on the next version as they won't know anything yet the only people who will know will be the marketing and senior management customer support won't know anything or won't be allowed to give any info out so they have answered your question
the upgrade for v5 ran from march to november and was discounted to around 50 pounds for euro maps
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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julianbarker
Lifetime Member
Joined: Apr 12, 2005
Posts: 431
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| Posted: Sat Mar 25, 2006 7:01 pm Post subject: |
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I bought TT4 (not realising it existed and assuming the bundle included the superior TT3) just before TT5 was released. TT support was complete rubbish when it came to tryign to find out what the upgrade path would be - they gave me several contradictory accounts of what would happen.
They have also never addressed any of the many bugs that were in TT4, that were then reproduced in TT5, and the additional TT5 bugs they greated. I have come to realise that their support staff are terrible and know nothing. |
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lupos0_1
Lifetime Member
Joined: Sep 08, 2005
Posts: 765
Location: Berkshire
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| Posted: Sat Mar 25, 2006 8:22 pm Post subject: |
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I thought that if you had purchased TT3 just before the upgrade came out (I believe three months) you got the upgrade for free 
As for trying to find out what the upgrade procedure would be, if this was before the upgrade started, I doubt that the staff at TomTom were informed even themselves so that could be why they were unable to help.
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