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GE - Server outage - ransomware
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BigJohnD
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Joined: Aug 26, 2007
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Location: Glannau Mersi, Lloegr

PostPosted: Fri Jul 24, 2020 10:14 am    Post subject: GE - Server outage - ransomware Reply with quote

I tried to check for updates this morning using GE, but keep getting "Server outage" errors.

Meanwhile, I see Garmin hit by outages after ransomware attack.
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BAVC10
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Joined: Dec 20, 2005
Posts: 720

PostPosted: Fri Jul 24, 2020 5:06 pm    Post subject: Reply with quote

Interesting. I tried to connect to GE yesterday but couldn't check for updates - this morning there was at least an orange warning banner appearing with the message of server outage.
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Kremmen
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PostPosted: Sun Jul 26, 2020 2:13 pm    Post subject: Reply with quote

Looks like Garmin have indeed been ransomware hacked.

Garmin Fit server out
Garmin Air, or whatever pilots use, out
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MichaelCahill
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PostPosted: Sun Jul 26, 2020 5:25 pm    Post subject: Reply with quote

GE appears to be working again.

It seems that they have either found a work-round the problem or, maybe, paid the, reportedly, $10-million ransom.
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Kremmen
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PostPosted: Mon Jul 27, 2020 6:11 am    Post subject: Reply with quote

You would hope these days that good offline backups are regularly taken.

It does make me wonder why some critical companies don't have airgap systems.
My old company had critical systems that you could only access from the office. To access other areas you needed a company laptop suitably setup with secret ID's. No ID, no access.
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BigJohnD
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PostPosted: Mon Jul 27, 2020 8:12 pm    Post subject: Reply with quote

Repairs under way...
BBC News - Garmin begins recovery from ransomware attack
https://www.bbc.co.uk/news/technology-53553576
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M8TJT
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Joined: Apr 04, 2006
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Location: Bexhill, South Sussex, UK

PostPosted: Tue Jul 28, 2020 8:54 am    Post subject: Reply with quote

BBC wrote:
Customers were also unable to log into Garmin Connect to record and analyse their health and fitness data.
And they all dropped dead because of lack of info about their health? Rolling Eyes Laughing
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PhilHornby
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Location: North Devon

PostPosted: Tue Jul 28, 2020 4:10 pm    Post subject: Reply with quote

Kremmen wrote:
You would hope these days that good offline backups are regularly taken.

After installing the malware, you wait for a complete backup cycle to complete, before activating it - so that all the backups contain the malware too!

You obviously didn't have a mis-spent youth Laughing
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Kremmen
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PostPosted: Tue Jul 28, 2020 6:03 pm    Post subject: Reply with quote

At home I backup my data separately from my full ssd backups so hopefully ......
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BigJohnD
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PostPosted: Tue Jul 28, 2020 7:25 pm    Post subject: Reply with quote

Update: https://www.techradar.com/uk/news/garmin-down-why-the-outage-is-it-to-do-with-ransomware-and-what-can-you-do?region-switch=1595960206
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BigJohnD
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PostPosted: Wed Jul 29, 2020 11:00 am    Post subject: Reply with quote

Looks like Garmin is up and running again.

There are suspicions they shelled out a huge sum to Evil Corp to get the un-encryption key.

Garmin obtains decryption key after ransomware attack

Garmin ‘pays hackers $10m'
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Kremmen
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PostPosted: Wed Jul 29, 2020 11:13 am    Post subject: Reply with quote

So they will get hacked again
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PhilHornby
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PostPosted: Sun Aug 23, 2020 10:04 pm    Post subject: Do they claim to be up and running now? Reply with quote

I sent them a support email on 13/8/20. I got an automated acknowledgement, but nothing since.

If you login to my.garmin.com and click the "Support" link (which takes you to https://www.garmin.com/en-GB/us/support/ ), you (eventually) get a web page that says:-

"404 - You seem to be lost"

It's supposed to "Access and manage your correspondence with Product Support." Sad

I suppose I'd better ring 'em up.
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Kremmen
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PostPosted: Mon Aug 24, 2020 12:06 pm    Post subject: Reply with quote

When you do, tell tham that Smartlink is pants and come next June they need to push Inrix through it and dump viaMichelin Smile
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pcaouolte
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PostPosted: Mon Aug 24, 2020 12:23 pm    Post subject: Reply with quote

Kremmen wrote:
When you do, tell tham that Smartlink is pants and come next June they need to push Inrix through it and dump viaMichelin Smile

I think that they are already sending the Inrix data over Smartlink.

I was experimenting with SmartLink on the way to work this morning and noticed that the road I was travelling on showed as closed even though it was clearly open. The Garmin was persistently trying to route me off the road that showed as closed.

When I checked online viaMichelin were showing the correct section of road as being closed but Inrix had erroneously included the section that I was travelling on. The Garmin was receiving the traffic data from Smartlink but was displaying the Inrix version of the road closure.
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