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Garmin Express and Windows 8

 
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inspiredron
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Joined: Dec 17, 2006
Posts: 297
Location: Ellesmere UK

PostPosted: Sat May 21, 2022 2:59 pm    Post subject: Garmin Express and Windows 8 Reply with quote

OK - I may have an out of date OS but today I discovered that I cannot use Express on my W8 desktop which is where I store my maps to save downloading again.
When I start Express it tells me that it is ready to install the Crtitical update 7.11.1.0. Thre is no option to not "Install Now".
However, when I install the install aborts, allegedly because I do not have administrative rights on my Administrator account.
Because there is no refusal button fo rthe update I am stuck in the Update Required screen and can do nothing to override that to get back to the updates needed for my Garmin.
Any ideas? I have no idea what version of Express is currently installed but it worked OK when I last updated maps in July 2020. Haven't used the device much because of lockdown as it is only used for my motorhome.

PS - I ahve updated maps top 2023.10 using a Win10 laptop!
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Kremmen
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Joined: Mar 03, 2006
Posts: 6681
Location: West London & Reading

PostPosted: Sat May 21, 2022 3:17 pm    Post subject: Reply with quote

Windows XP included a complete new set of libraries that most modern software needs.

Anything older doesn't surprise me.
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inspiredron
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Location: Ellesmere UK

PostPosted: Sat May 21, 2022 6:18 pm    Post subject: Reply with quote

Windows 8 was AFTER XP and Windows 7 so that's a red herring. My real point was that I can accept that then latest software may not be supported by Win 8 but I cannot use th esoftware that I used in 2020 because it demands to be updated and won't let me use th eold Express. In any event I was only offered 7.11.1.0 and NOT 7.13.1 which was offered on my win 10 laptop. So it was aware that I was using Win 8 BUT it told me I did not have Admin rights when I am THE administrator!!
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JoeGriffin
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Joined: Oct 12, 2011
Posts: 51

PostPosted: Sat May 21, 2022 8:53 pm    Post subject: Reply with quote

inspiredron wrote:
Windows 8 was AFTER XP and Windows 7 so that's a red herring. My real point was that I can accept that then latest software may not be supported by Win 8 !


Not sure why you have that problem. I'm running Win 7 and it runs 7.11.1 quite happily (he said with reservations !)

For about the past 3 map updates, not only did it run dog-slowly but it failed to install the maps into Basecamp on the PC. I tried various older versions and eventually found that 7.2.1 worked ! However, I'd updated to7.13.1 recently.

Ran the install to "Device and Computer " during the night and it hit the error again. During the night, something clicked in my brain and I realised that I've got an old NetGear switch between the router and my PC. (Legacy from my contracting days when I ran a laptop and desktop.). This morning I took the switch out and got a 10x speed increase ! That helps. Uninstalled 7.13.1 and reinstalled 7.2.1. However, as soon as I ran it I got the "Critical Update" message, with no way out.. I retried the install of the maps and it again failed. It then offered me the option to "Reinstall" or "Upload maps to computer " (not sure about the exact wording!). I selected the latter and got, for the first time, the " .. needs to update your computer " message. Said OK and it successfully installed the maps to Basecamp! I suspect it's a permissions thing and that previously, it didn't display the "needs to update" dialog, so failed on that score. Next time there's a map update, I will try installing to the computer as a separate operation and see if that gives me the dialog and perhaps works.

Sorry, that doesn't help your problem but

Garmin Express should work on Win 8, as it works on the earlier Win 7
Can you tell GE to "run in Administrator mode" (not sure whether this exists in Win 8)

Good luck !
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Kremmen
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Posts: 6681
Location: West London & Reading

PostPosted: Sun May 22, 2022 5:15 am    Post subject: Reply with quote

Ah, yes, got my Windows versions out of order.

If it works in Win7 then try compatibility mode.
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