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No unlocked maps were found for this device

 
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mhvideos
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Joined: Jan 20, 2007
Posts: 91
Location: Ipswich Suffolk

PostPosted: Wed Apr 10, 2019 12:10 pm    Post subject: No unlocked maps were found for this device Reply with quote

Nuvi 1690 with UK maps as originally installed and USA maps with lifetime update subscription purchased from Garmin several years ago.

I have successfully updated the USA maps over the years by downloading them through Garmin Express and installing them using Mapinstall to the SD card, but this time I have hit a problem.

In both Mapinstall and Basecamp I get "No unlocked maps were found for this device." when I try to update.

GE says maps are up to date, Basecamp not only will not find the new map, it will only display the UK map not even the existing USA map. The actual Nuvi will show the existing (old) USA map and I can zoom into the USA at street level, so it is still there. My account on the Garmin website shows the new USA map as being downloaded, unlocked and there is an unlock key.

I have tried re-downloading the map, deleting it from the Garmin Maps folder on the PC and downloading again. Still the same.
I know there is another copy in the Core service folder but I am loathe to delete that is case I lose any unlock key that might be there.

I will be grateful for any advice please.

Martin
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Wed Apr 10, 2019 12:29 pm    Post subject: Reply with quote

Phone Garmin support and ask them what's going on. They are likely the only people who can tell you how you account seems to have screwed up.
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mhvideos
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Joined: Jan 20, 2007
Posts: 91
Location: Ipswich Suffolk

PostPosted: Fri Apr 12, 2019 8:31 am    Post subject: Reply with quote

Got it sorted. I uninstalled the USA map from the PC via Apps in Settings. It appears there as a program as we used to call it! Downloaded it again and all good.
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