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Odd Pronunciation - GO1005
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DennisN
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PostPosted: Sun Aug 31, 2014 6:11 pm    Post subject: Odd Pronunciation - GO1005 Reply with quote

I bought my GO1005 last summer in anticipation that my new built in thing might be rubbish (I was correct). I have been using it only as a backup device, with navigation voice turned off.

Couple of days ago I ended up in a courtesy vehicle, so I stuck the 1005 (and of course, my trusty 520) on the windscreen. I went to London yesterday as my trip out in the vehicle and was astonished to hear the voice speaking Hammersmith Flyover as "Hammerismith Flyover (rhymes with Aberystwith). When I came out of London, I listened carefully and sure enough, it did the same. When I got home, I was sent to London again and again I got that pronunciation. So I started listening and find that an awful lot of (although not all) combinations of the letter R are doing it. The syllable is spoken heavily, not sneakily, so I'm not mishearing. For example, Gorse Lane comes as Goruss Lane, Parkwall Road was Parickwall and Park Road is Parick or Paruck.

Voice is Serena, the only one offered that reads street names.
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Dennis

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dhn
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PostPosted: Sun Aug 31, 2014 6:25 pm    Post subject: Reply with quote

A known issue with the combo of 935 map and Serena as the computer voice.

Was flagged by beta testers but whomever is in charge of map releases at TomTom ignored it and the map was released anyway.

There is a possibility that CS can add another computer voice to the account of the user. A call has to be made to see.............
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Anita
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PostPosted: Sun Aug 31, 2014 9:01 pm    Post subject: Reply with quote

I noticed for the first time yesterday that, when approaching my road, Serena pronounced "Gardens" as "Garadens".

I assumed I just hadn't noticed it before, but I'll try ringing CS. Thanks for the advice, David.
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Anita
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MaFt
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PostPosted: Mon Sep 01, 2014 12:49 pm    Post subject: Reply with quote

'Hull' always gets pronounced as 'Heil' as in 'Heil Hitler' :/
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sussamb
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PostPosted: Mon Sep 01, 2014 12:58 pm    Post subject: Reply with quote

'Serena' gives problems on Garmins also, wonder if the 2 Serenas are related Laughing

Avenue is pronounced aven ... ooh, Broadwater as Broad ... watter, Findon as Fine ... don Rolling Eyes
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DennisN
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PostPosted: Mon Sep 01, 2014 8:15 pm    Post subject: Reply with quote

dhn wrote:
Was flagged by beta testers but whomever is in charge......
Same old, same old. We've been upgraded again. It doesn't happen to Kate and v935 on my 520. How many years have TomTom had a recruitment and retention problem? Evil or Very Mad
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Dennis

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robbooth
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PostPosted: Mon Sep 01, 2014 9:36 pm    Post subject: Reply with quote

MaFt wrote:
'Hull' always gets pronounced as 'Heil' as in 'Heil Hitler' :/


Yeah, always good for a laugh when driving on the 62 Laughing
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AliOnHols
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PostPosted: Mon Sep 01, 2014 10:45 pm    Post subject: Reply with quote

The Third Right is always pronounced The Third Reich on my devices. Everything else I dismiss because with the TT version of Spanish places, the pronunciation is woeful yet never ceases to make me chuckle.
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DennisN
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PostPosted: Tue Sep 02, 2014 8:05 am    Post subject: Reply with quote

TT has always pronounced Bristol's Jessops Underpass as Jessops Underpants. Very Happy
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Dennis

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walkerx
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PostPosted: Tue Sep 02, 2014 10:27 pm    Post subject: Reply with quote

yes, there is an issue with the latest map update and anyone using Serena British voice, just hope TT fix soon as annoying
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Anita
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PostPosted: Wed Sep 03, 2014 10:01 pm    Post subject: Reply with quote

Phoned CS who offered to put the 'Jane' voice onto my account for download. Unfortunately when I checked I found the voice was already there and is a 'human' voice so cannot speak street names.

I had this response from Sarah at CS:

I have made the free 'Jane' voice available through the shop, please login to MyDrive and try again. I hope that allows the Jane voice to be available to download but I am unsure if Jane will also read the street names.

Since your call I have heard that with the recent map update the standard voice (Serena) is not correctly pronouncing street names. Therefore, this is not an issue specific to your device. The technical team are aware of the issue and working toward getting this issue resolved as soon as possible. It is anticipated this issue will be fixed with a software application update available in the near furture through MyDrive Connect.

I am sorry for the inconvenience this issue causes. If you do have any more queries, please don't hesitate to contact me via the response link below and I will be more than happy to help.


I won't hold my breath.
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mmm-five
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PostPosted: Fri Sep 05, 2014 8:08 am    Post subject: Reply with quote

I 'love' the way mine says Nurburgring - it's something like 'noorboorooring'.
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Andy_P
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PostPosted: Wed Sep 10, 2014 12:06 am    Post subject: Reply with quote

Anita wrote:

I had this response from Sarah at CS:

[i]I have made the free 'Jane' voice available through the shop, please login to MyDrive and try again. I hope that allows the Jane voice to be available to download but I am unsure if Jane will also read the street names./i]



If she's unsure, what the hell is she doing being a customer services rep? Evil or Very Mad

Knowing the difference between recorded and text-to-speech voices is surely pretty fundamental stuff and should be essential knowledge if she is going to be able to trouble-shoot the simplest of callers' problems.
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dcoleman
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PostPosted: Sun Sep 14, 2014 5:59 pm    Post subject: Reply with quote

My GO 820 is also mis-pronouncing place names since the latest map update, much to the amusement of my kids Laughing

If it is a map problem, why haven't more people complained?
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gazza70
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PostPosted: Sun Sep 14, 2014 6:47 pm    Post subject: Reply with quote

Out in my misses car yesterday and serena told us to follow the m40 towards oxfordbury instead of Oxford
Tomtom are aware of the problem but no doubt it will take them months to sort it out as usual . Laughing
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