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tomtom go 530 red cross

 
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alanboyles1
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Joined: May 20, 2006
Posts: 5

PostPosted: Sat Apr 06, 2013 9:19 pm    Post subject: tomtom go 530 red cross Reply with quote

any clues how i get this device working again ?

When I switch it on I get picture of disk with a white cross on a red circle
its never been backed up and never had a sd card fitted
I assume the internal memory has died, but it appears to access a blank SD card but of course i dont know what to put on it

Please help
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Sat Apr 06, 2013 9:33 pm    Post subject: Reply with quote

1. Connect to the computer.
2. Make an Explorer, not Home, backup of the unit's contents. See here:
http://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html
3. Delete all the loose files in the root of the unit, NO folders or their contents
4. Connect to Home.
5. An application should be offered. Accept and install.
6. Disconnect properly from Home using the Device Disconnect icon on the bottom right of the Home screen.
7. Start up the unit. Any better?

If so.......... make another Explorer backup to a different folder than the first one you made.
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alanboyles1
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Joined: May 20, 2006
Posts: 5

PostPosted: Sun Apr 07, 2013 11:36 am    Post subject: Reply with quote

Computer cant see memory of 530 therefor cant make back up
this is the basic problem
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Sun Apr 07, 2013 12:02 pm    Post subject: Reply with quote

Have you ever updated the map since you got the 530 and are you still using the same PC you did any map purchases with, if so the device can be recovered at no cost (assuming it will work with an SD card) - Mike
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alanboyles1
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Joined: May 20, 2006
Posts: 5

PostPosted: Sun Apr 07, 2013 6:00 pm    Post subject: Reply with quote

No ... Never been backed up
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alanboyles1
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Joined: May 20, 2006
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PostPosted: Sun Apr 07, 2013 6:01 pm    Post subject: Reply with quote

no never bought map
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young-goat
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Joined: Jun 27, 2006
Posts: 160
Location: London, UK

PostPosted: Mon Apr 08, 2013 8:42 pm    Post subject: Reply with quote

alanboyles1 wrote:
Computer cant see memory of 530 therefor

cant make back up this is the basic problem


I had a similar problem a few months ago and I managed to 'recreate' the entire GO530 from scratch. I think you may have to buy an SD card and a new map, but let's take this step by step.

Does the GO 530 show in "My Computer" as removable storage ?

e.g TT GO ( "x": ) or INTERNAL ( x : ) or something similar ("x" being the drive letter that your computer allocates to it)
If not you could be right that the internal memory has failed.

You might find this page from Tom Tom useful http://uk.support.tomtom.com/app/answers/detail/a_id/1898
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AliOnHols
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Joined: Oct 15, 2008
Posts: 1932

PostPosted: Mon Apr 08, 2013 11:10 pm    Post subject: Reply with quote

If you have never made a backup, you may be up a river without a paddle. However, download NavCore 8.351 first from

http://download.tomtom.com/sweet/navcore/8.351.go530-go730-go930.CAB-navcore-GO.cab

and install it on a blank, formatted SDHC card. Insert the Sd card into the TT and switch on. We shall worry about the maps later (if it works!)
_________________
Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20.
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alanboyles1
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Joined: May 20, 2006
Posts: 5

PostPosted: Mon Apr 08, 2013 11:59 pm    Post subject: Reply with quote

Hi Alionhols

yes that appears to have worked
now where do i find maps ?

cheers
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AliOnHols
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Joined: Oct 15, 2008
Posts: 1932

PostPosted: Tue Apr 09, 2013 5:30 pm    Post subject: Reply with quote

alanboyles1 wrote:
.......now where do i find maps ?.....


I was kind of hoping that if it did work, when you next connected your TT to your PC you may be able to access the TT as an external drive, the maps would miraculously appear and you could copy and paste them to the SD card.

If you have never made a back up, the only maps you have are on your TT and if you cant access the TT either with Windows Explorer or TomTomHome you haven't got any maps.

Have you tried to see what, if anything, is visible if you connect to your computer now that the TT is "working"?. Also try TTHome, let it detect your TT and see if it offers to download your old maps for you. Try coecting to home with the TT already switched on and if that doesn't work try again with it switched off and then switch on whilst connected.

Failing that, a pleading letter to TT customer support may work, hopefully it may fall upon sympathetic ears. If not, you'll need to either buy new maps or a new device.
_________________
Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20.
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