Download problem

malcolmwebb · Occasional Visitor Joined: Dec 02, 2012 Posts: 6

Have downloaded app from Google Play to Android phone system 4. Unable to access Manage Cameras screenshot to register device with user account. Maps active device menu button exits application any ideas please. Have tried uninstalling an reinstalling app without success.

253 · Posted: Mon Dec 03, 2012 10:13 pm Post subject:

Just a shot in the dark, but are you connected to the internet via wifi or the phones data connection.

Bob
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Triumph Tbird 1700. And now a Bonnie T100.

malcolmwebb · Occasional Visitor Joined: Dec 02, 2012 Posts: 6

tried both but thanks for asking

MaFt · Posted: Mon Dec 03, 2012 11:37 pm Post subject:

When you restart the app are you prompted to submit a crashlog to us?

MaFt

malcolmwebb · Occasional Visitor Joined: Dec 02, 2012 Posts: 6

no never seen that

253 · Posted: Tue Dec 04, 2012 10:18 am Post subject:

OK, another shot Very Happy

When you uninstall, do use Application Manager in the Settings.
If so, 1st Force Stop, then clear data, then uninstall. Then download fresh from Play.

That's me finished I'm afraid. Good luck though.
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Triumph Tbird 1700. And now a Bonnie T100.

Darren · Posted: Tue Dec 04, 2012 10:33 am Post subject:

What device and Android version?
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Darren Griffin

malcolmwebb · Occasional Visitor Joined: Dec 02, 2012 Posts: 6

hi have reloaded app today via link from this web site after deleating and clearing data in app manager as suggested for previous app. the androd is a star w0071 1 ghz android 4.0 ics2+3 g.stll no manage cameras screenshot

Darren · Posted: Tue Dec 04, 2012 8:08 pm Post subject:

Never heard of that device, is it a phone or a tablet?

And, I'm not clear what you mean when you say 'stll no manage cameras screenshot'? I presume you mean there is no 'Manage Cameras' option when you press the menu button?

Are you able to take a picture of the device with CamerAlert running and send it to me? darren AT pocketgpsworld.com
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Darren Griffin

253 · Posted: Tue Dec 04, 2012 8:52 pm Post subject:

Hi Darren, did a Google, does come up as an Android phone. May be USA as all prices were in dollars.
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Triumph Tbird 1700. And now a Bonnie T100.

Darren · Posted: Tue Dec 04, 2012 8:53 pm Post subject:

Thanks, more likely Chinese, but need to understand what the issue is, far from clear at the moment.
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Darren Griffin

malcolmwebb · Occasional Visitor Joined: Dec 02, 2012 Posts: 6

HI THE DEVICE IS AN ANDROID PHONE PURCHASED THROUGH AMAZON MADE IN CHINA.ITS LISTED AS A STAR W007 3 AND HALF INCH ICE CREAM SANDWICH 4.0 IF YOU WISH TO CHECK THE SPECIFICATIONS ONLINE.THE APP DOWNLOADED DOES NOT GIVE THE MANAGE CAMERAS OPTION ,I HAVE TODAY HAD THE FREE VERSION RUNNING FINE ON THE DEVICE BUT OBVIOUSLY CANNOT UPDATE TO MY USER ACCOUNT WITHOUT ACCESS TO THE LINK . I SHALL EMAIL YOU PHOTS AS REQUESTED

Darren · Posted: Tue Dec 04, 2012 9:38 pm Post subject:

OK, I can see the phone here. An iPhone clone design by the looks of it.

The old style was physical menu buttons (right in the image below) and the new format with Android 4 is 'soft' buttons that appear at the bottom of the actual display (left in the image below).

Do you see either of these on your phone? If not then unfortunately there isn't a lot we can do if the phone is not conforming to Android standards.

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Darren Griffin

malcolmwebb · Occasional Visitor Joined: Dec 02, 2012 Posts: 6

no do not have either of those darren looks like i will not be able complete the download on this device thanks for all your efforts.could you please cancel my renewal and refund my subscription. many thanks

Darren · Posted: Tue Dec 04, 2012 10:59 pm Post subject:

You'll have to log a support ticket in regards to any possible refund. You cancel the renewal via your PayPal account.

If you can't access a Menu button they you're going to have issues with many many apps.
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Darren Griffin

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