start 60 advice screen

skippy1969 · Posted: Mon Sep 24, 2012 6:24 pm Post subject: start 60 advice screen

Please can somebody stop me from throwing my start 60 out of the window.
Every time i turn it on or go to put a new address into it, i get a screen come up on the device saying :-

"PLEASES NOTE:
there may be a free new map waiting for you. to download the map, connect your navigation device to your computer."

the map version on the device is Europe v895.4452, release date 7/2012

someone please help me get rid of this message

Thanks
_________________
Tom Tom GO720
App 8.302
Western & Central Europe v860.3101

Andy_P · Posted: Mon Sep 24, 2012 7:16 pm Post subject:

Erm, this probably won't help, but you could try connecting to Home and accepting any MapShare updates it offers when you go to "update my device".
_________________
"Settling in nicely" ;-)

skippy1969 · Posted: Tue Sep 25, 2012 5:22 am Post subject:

Andy_P · Posted: Tue Sep 25, 2012 10:12 am Post subject:

OK, another long shot....
It's presumably got some sort of "flag" saying the map version is wrong.

What if you use Home to remove the map from the device (using "Manage my Device" on page 2), disconnect - so you get the "No maps" warning, and then put it back again?

If you don't have an up-to-date backup already, make sure you do one (using Windows Explorer not Home) of the whole thing before you start.
Instructions are in our FAQs at the top of this forum section.
_________________
"Settling in nicely" ;-)

skippy1969 · Posted: Tue Sep 25, 2012 5:10 pm Post subject:

thanks for replying again Andy,

it's a start 60 so i have to use "mytomtom" and not "tomtom home", so you can't delete the map or make a back-up.

i've only had it about two weeks, as soon as i got it i connected to mytomtom and it updated my map to the current one and it was ok for about a week, then the dreaded message started.

perhaps it's tom tom's way of letting us know a new version is on it's way Confused

Thanks
_________________
Tom Tom GO720
App 8.302
Western & Central Europe v860.3101

Andy_P · Posted: Wed Sep 26, 2012 1:22 am Post subject:

I SHOULD know that... I've got a Start 60 myself! Laughing

My excuse is I'd just been dealing with another query about a Start 45 and that DOES use Home.
_________________
"Settling in nicely" ;-)

skippy1969 · Posted: Wed Sep 26, 2012 5:20 am Post subject:

ha ha, excuses excuses

I've emailed tom tom now, though I won't hold my breath Razz

Thanks
_________________
Tom Tom GO720
App 8.302
Western & Central Europe v860.3101

skippy1969 · Posted: Sun Sep 30, 2012 2:42 pm Post subject:

I've received a reply from tomtom which says :-

"...this message refers to the fact that you has a 90 days Latest map guarantee map update embedded.

Currently we do not have a workaround and will make changes in the next application update.

*Please note that this message is currently a feature and not an issue or a bug.

If you have any further queries please do not hesitate to contact us via e-mail or call us at 0845 161 0009 Monday through Friday, 9:00 AM to 5:30 PM UK Time.

Many thanks for your time and consideration.

With Kind Regards,
....."

so hopefully it will disappear after the 90 days Confused

_________________
Tom Tom GO720
App 8.302
Western & Central Europe v860.3101

Andy_P · Posted: Mon Oct 01, 2012 10:33 am Post subject:

skippy1969 · Posted: Mon Oct 01, 2012 5:11 pm Post subject:

another email today with :-

".....Yes the other customer is also getting the same message as the map update service for 90 days is active on account.

The message will disappear when 90 days are up. However, before that we will come with the next application release which will resolve the issue.

Apologies for the inconvenience caused and thank you for your understanding...."

so a new application is on it's way..
_________________
Tom Tom GO720
App 8.302
Western & Central Europe v860.3101

skippy1969 · Posted: Sun Oct 14, 2012 12:12 pm Post subject:

WOW, downloaded latest Application and the dreaded message has gone Razz

so all is good again.
_________________
Tom Tom GO720
App 8.302
Western & Central Europe v860.3101

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