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Customer support (or lack of it)

 
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gareth71
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Joined: Oct 07, 2004
Posts: 146

PostPosted: Wed Dec 26, 2012 4:36 pm    Post subject: Customer support (or lack of it) Reply with quote

Just a word of warning to anyone considering the purchase of a Memory Map product ...

I bought an Adventurer 2800 GPS a few weeks ago - it turns out to be incredibly easy to corrupt the memory cards in these devices, due largely to inadequate instructions in the user manual concerning removal of the device from the PC after transferring data to/from the device.

This entails sending the SD card back to Memory Map for it to be re-built, and subsequent questions regarding the inadequacy of the instructions, or queries about their software, result in either a thinly-veiled sarcastic response to the query (my question about what may have caused the corruption of the card resulted in a response of a link to a set of Google search results 'wrapped up' in a sarcastic "Let Me Google That For You" link) ; or, as I'm now getting from Memory Map, a complete lack of any sort of response to my questions. It appears that their way of dealing with queries from customers (who've paid a lot of money for their products) is to ignore them completely if they start asking difficult questions.

Caveat emptor.
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